Internet Explorer failure

[nelsh]

I am experiencing deepening difficulties. Meaning I keep struggling, things
keep getting worse.
Trying to resolve Online Protection cautions, I am unable to access Symantec
diagnostic help (or any other web page) in IE.
The green arrow to the left of the address bar has become a RED X (tool tip
says esc).
I have tried resetting to default. No help.

 

[needlove]

I assume you have windows XP...What version? Home...Pro? Do you have service
pack 2? What version of IE do you have? Open IE and click help then click
"About Internet Explorer" this should show the version. This is information
we need to help you.

 

[nelsh]

I assume you have windows XP...What version? Home...Pro? Do you have service
pack 2? What version of IE do you have? Open IE and click help then click
"About Internet Explorer" this should show the version. This is information
we need to help you.


Sorry: IE7 Xp home sp2 Would the Network Diagnostic log help, How can I post? I'll try paste: Last diagnostic run time: 12/09/07 15:23:16 HTTP, HTTPS, FTP Diagnostic

HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with
the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection
with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the
server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settingsisabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info This computer has the following default gateway entry(ies):
192.168.1.254
info This computer has the following IP address(es): 192.168.1.66
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.66



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Marvell Yukon
88E8001/8003/8010 PCI Gigabit Ethernet Controller, MediaType=LAN,
SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection
with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with
the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the
server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

 

[needlove]

Go to Start> All Programs> Accessories> System Tools and click on Internet
Explorer(No Add-ons). See if this works.

 

[nelsh]

Go to Start> All Programs> Accessories> System Tools and click on Internet
Explorer(No Add-ons). See if this works.


I get this Explorer Window: Internet Explorer is currently running without add-ons

disabled
The Red X is still present.

 

[Mark L. Ferguson]

The Symantec stuff may be controling your DNS. Disable all but the firewall,
and see if that stops.

To configure TCP/IP settings
Open Network Connections.
Click the connection you want to configure, and then, under Network Tasks,
click Change settings of this connection.
Do one of the following:
If the connection is a local area connection, on the General tab, under This
connection uses the following items, click Internet Protocol (TCP/IP), and
then click Properties.
If this is a dial-up, VPN, or incoming connection, click the Networking tab.
In This connection uses the following items, click Internet Protocol
(TCP/IP), and then click Properties.
Do one of the following:
If you want IP settings to be assigned automatically, click Obtain an IP
address automatically, and then click OK.

 

[needlove]

There is supposed to be a red X so you can exit a page that isn't loading
correctly. The only other button in that area is the green arrows or refresh
button unless you type or paste a in a URL, then you will see the green "go"
button. You probably will not be able to use the symantec website while
using IE with no add-ons because they use a browser add-on to scan your pc.
You can determine if its is add-ons that are causing IE to not work by using
the "no add-ons" version. When you use the no add-ons version for the first
time click on the "home" button or type in a URL. Some web pages may not
display correctly because you arn't using any add-ons but at least you will
know if you browser is working. If add-ons are the cause of the problem then
you will want to remove them from add/remove programs, reboot, retest. Some
add-ons like Adobe flash may require an unistaller utility. After your
browser is working correctly then you can reinstall your add-ons and visit
the symentec website.

 

[nelsh]

The Symantec stuff is where my problems began. After days on the phone with
ltiers 1 and 2 ATT support, several uninstall-reinstalls, I thought I would
follow the link for support on the Symantec error message which displays
following scans. I followed the link with my Firefox browser to Symantec's
error scan site which demands IE. Until yesterday, I had been able to use IE
whenever I needed it.
I have managed to get everything turned to off in Nortons setting except
personal firewall=on, Auto Protect=Error, and Instant Messinger will not turn
off.

Internet Explorer still loads with a Red X on the Go button.
I', not sure what "and see if that stops." means, if I am to continue to try
to configure LAN. I can not find Network Tasks. When I doubleckick LAN, I
get Connection Status>Support tab>repair=message window, repair cannot be
completed, unable to clear DNS cache, contact manager.

I though I was and am running as the manager. Oh, boy. It gets thicker and
thicker.
I hope you guys can help me thru this. Sometimes it feels like I'm getting
farther and farther from the original problem.

 

[needlove]

What version of Norton do you have? What is the exact error message? When
does the error happen? What is being scanned for when the error happens?
What did you uninstall and reinstall?