internet explorer crashes

[Guest]

Please help!

Every time I open Internet Explorer, I get a popup that says:

Internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience.

When I click on the link to see what the error report contains, I get:

AppName: iexplore.exe AppVer: 6.0.2900.2180 Mod Name: wininet.dll
ModVer: 6.0.2900.2781 Offset: 0001b810

Can anyone help me? Thank you sooooooooooooooooooo much!

-Jessica

 

[Jan Il]

Hi jessica

Try the following and see if it helps:

Courtesy of Don Varnau -

Login as another user with administrator privileges, or from the machine's
default administrator account (safe mode) and delete the affected TIF folder
from Windows Explorer. A new folder will be created on restart.

You would not be able to delete this folder when logged in as yourself- it's
"In use." You should be able to delete it from the Administrator account.

Hope this helps.

Jan
MS MVP - IE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
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[Don Varnau]

Hi,
Adding a little to Jan's post ;-)

Wininet.dll errors often indicate a corrupted cache (Temporary Internet
Files folder.)
Make sure that you can see hidden and system files (Folder Options> View)
Then login as another user with administrator privileges, or from the
machine's default administrator account (startup in safe mode) and delete
the affected TIF folder from Windows Explorer. It will be at [C:\Documents
and Settings\username\Local Settings\Temporary Internet Files]

Restart the computer. Windows will create a new TIF folder.

315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

Set the size of the new TIF folder at 50-60 MB.

Hope this helps,
Don
[MS MVP- IE]