IE crashes on certain websites

[Guest]

When I go on a website say www.manutd.com I get the following error:

'Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.'

When I click on send error nothing happens so I click to view more info and
the following is displayed:

Error Signature
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: shlwapi.dll
ModVer: 6.0.2900.3121 Offset: 00015e2a

Please can anyone help? I can copy the full error file that it sayas it
makes if you want?

 

[Frank Saunders, MS-MVP OE/WM]

When I go on a website say www.manutd.com I get the following error:

'Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.'

When I click on send error nothing happens so I click to view more info
and
the following is displayed:

Error Signature
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: shlwapi.dll
ModVer: 6.0.2900.3121 Offset: 00015e2a

Please can anyone help? I can copy the full error file that it sayas it
makes if you want?

Do a thorough check for malware following all of the steps at one of these
sites:
Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

 

[Robert Aldwinckle]

When I go on a website say www.manutd.com I get the following error:

'Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.'

When I click on send error nothing happens so I click to view more info and
the following is displayed:

Error Signature
AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: shlwapi.dll
ModVer: 6.0.2900.3121 Offset: 00015e2a

Please can anyone help?

<title>Microsoft Security Bulletin MS07-033 - Critical: Cumulative Security Update for Internet Explorer (933566)</title>
http://www.microsoft.com/technet/security/bulletin/ms07-033.mspx

It looks as if you have that update and that IE7 users didn't get that mod.
FWIW the site didn't give me any trouble with IE7. However, when I traced
opening it in an already opened browser (using ProcMon) there were no
entries for shlwapi.dll at all. So, you could also check to see if you have
the same symptom in those cases too.

I can copy the full error file that it say as it makes if you want?

I'm not sure what you're referring to. The only standard diagnostic that I can
think of which would be a useful supplement to your Error Signature is the
Stack Back Trace for the crashing thread (e.g. as found in drwtsn32.log
after the FAULT -> line.)


Good luck

Robert Aldwinckle
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