internet download problem

[Jim Russell]

I am unable to do update downloads for Windows or other
products. It behaves like it is looking for a particular
port to be open. Can someone advise me on what I can
do to correct this problem? I am hoping that it is
something simple. I use a cable modem.

OS: XP Home, SP1
IE: 6.0

 

[Frank Saunders, MS-MVP]

I am unable to do update downloads for Windows or other
products. It behaves like it is looking for a particular
port to be open. Can someone advise me on what I can
do to correct this problem? I am hoping that it is
something simple. I use a cable modem.

OS: XP Home, SP1
IE: 6.0

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
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