Internet connectivity problem XP Pro/IE6.0

[P Nelson]

This may not exactly be and IE problem, but it seems
similar to problems others have posted in this thread ...

I use a third party software package (Dazzle/Endicia)to
buy postage/print postage labels over the internet. I'm
using a fairly new computer, and when I installed the
software to it last week, the program was working without
a problem.

A few days ago things went awry ... now when I open the
software and it tries to connect with the remote server,
it hangs "Waiting for account status" and eventually
times out.

I know this sounds like a problem with the software
itself or the remote server, but I've ruled that out, as
I can connect fine when I set up my older computer and
perform the same function.

A trace shows that there is a full connection, but for
some reason my computer will not receive any incoming
data.

I am not running a of firewall, as this would seem to be
the most likely culprit, and I have also done multiple
virus/spyware/etc. scans. Also, as far as I can tell,
regular browsing on/downloading from the web is not
compromised.

A process log that I can access from the software package
shows that it hangs at the point it calls wininet.dll ...
so I wonder if this could be corrupted?

Any ideas or insight would be much appreciated and/or if
anyone thinks there is a more appropriate thread for this
question please let me know.

 

[Frank Saunders, MS-MVP]

This may not exactly be and IE problem, but it seems
similar to problems others have posted in this thread ...

I use a third party software package (Dazzle/Endicia)to
buy postage/print postage labels over the internet. I'm
using a fairly new computer, and when I installed the
software to it last week, the program was working without
a problem.

A few days ago things went awry ... now when I open the
software and it tries to connect with the remote server,
it hangs "Waiting for account status" and eventually
times out.

I know this sounds like a problem with the software
itself or the remote server, but I've ruled that out, as
I can connect fine when I set up my older computer and
perform the same function.

A trace shows that there is a full connection, but for
some reason my computer will not receive any incoming
data.

I am not running a of firewall, as this would seem to be
the most likely culprit, and I have also done multiple
virus/spyware/etc. scans. Also, as far as I can tell,
regular browsing on/downloading from the web is not
compromised.

A process log that I can access from the software package
shows that it hangs at the point it calls wininet.dll ...
so I wonder if this could be corrupted?

Any ideas or insight would be much appreciated and/or if
anyone thinks there is a more appropriate thread for this
question please let me know.

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each need to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.

If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
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