Internet Connection Issues


O

okstgrad

This is rather convoluted, but let me give it a shot...Woke two days ago and
suddenly had connection issues. System kept telling me it could not connect
to the Internet using HTTP, HTTPS, or FTP. Check firewall settings for the
HTTP port (80) port (443) and FTP port (21). Contacted service provider and
ran through all of their suggestions as well as those at microsoft.com.
Disabling Firewalls did not help! Restoring to point before problem, did not
help. I am using Windows XP Media and I was running IE8. I uninstalled IE8
and went to IE7, but no luck.

I ran a ping and established there was connectivity. It is not a DNS issue
and all internet property settings are correct. I ran malwarebytes and took
care of the issues it found. Still received same error message from IE.

I then ran a WinSock fix. I had internet for a brief moment then back to
same error message. However, the WinSock fix caused my Trend Micro Pro
Firewall to turn off and it would NOT turn back on. Contacted Trend Micro
and they had me uninstall/reinstall the firewall ONLY and that solved that
issue, but now IE gives me a new error message AND both Firefox and IE will
run if the entire security suite is disabled!! When Trend Micro is turned
back on, the error message no longer says it is a firewall issue, it says:
Contact the company that provides you with Windows XP Product support. Trend
Micro says it must be a Microsoft issue since it no longer points to a
firewall problem.

I just want to connect to internet like I've been doing for years prior to
Wednesday. Could someone PLEASE HELP ME!!!???


I am currently using my daughter's laptop in an attempt to resolve the issue.
 
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P

PA Bear [MS MVP]

...I ran malwarebytes and took care of the issues it found.

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
O

okstgrad

All anti-virus and Windows Updates were current and in good standing so I'm
going to begin the processes you've suggested.

I am running the scan now and will proceed from there. I will keep you
posted on my progress. Thank for giving me a place to start.



PA Bear said:
...I ran malwarebytes and took care of the issues it found.

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

This is rather convoluted, but let me give it a shot...Woke two days ago
and
suddenly had connection issues. System kept telling me it could not
connect
to the Internet using HTTP, HTTPS, or FTP. Check firewall settings for the
HTTP port (80) port (443) and FTP port (21). Contacted service provider
and
ran through all of their suggestions as well as those at microsoft.com.
Disabling Firewalls did not help! Restoring to point before problem, did
not
help. I am using Windows XP Media and I was running IE8. I uninstalled
IE8
and went to IE7, but no luck.

I ran a ping and established there was connectivity. It is not a DNS issue
and all internet property settings are correct. I ran malwarebytes and
took
care of the issues it found. Still received same error message from IE.

I then ran a WinSock fix. I had internet for a brief moment then back to
same error message. However, the WinSock fix caused my Trend Micro Pro
Firewall to turn off and it would NOT turn back on. Contacted Trend Micro
and they had me uninstall/reinstall the firewall ONLY and that solved that
issue, but now IE gives me a new error message AND both Firefox and IE
will
run if the entire security suite is disabled!! When Trend Micro is turned
back on, the error message no longer says it is a firewall issue, it says:
Contact the company that provides you with Windows XP Product support.
Trend Micro says it must be a Microsoft issue since it no longer points to
a
firewall problem.

I just want to connect to internet like I've been doing for years prior to
Wednesday. Could someone PLEASE HELP ME!!!???


I am currently using my daughter's laptop in an attempt to resolve the
issue.
 
O

okstgrad

Okay. Ran scans, addressed issues, then uninstalled my virus software.
Firefox and IE both worked. Reinstalled Trend Micro, updated, ran scans
again, and both browsers still worked!!
Seems the issue is resolved for now. Thank you so much for your help!!


PA Bear said:
...I ran malwarebytes and took care of the issues it found.

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

This is rather convoluted, but let me give it a shot...Woke two days ago
and
suddenly had connection issues. System kept telling me it could not
connect
to the Internet using HTTP, HTTPS, or FTP. Check firewall settings for the
HTTP port (80) port (443) and FTP port (21). Contacted service provider
and
ran through all of their suggestions as well as those at microsoft.com.
Disabling Firewalls did not help! Restoring to point before problem, did
not
help. I am using Windows XP Media and I was running IE8. I uninstalled
IE8
and went to IE7, but no luck.

I ran a ping and established there was connectivity. It is not a DNS issue
and all internet property settings are correct. I ran malwarebytes and
took
care of the issues it found. Still received same error message from IE.

I then ran a WinSock fix. I had internet for a brief moment then back to
same error message. However, the WinSock fix caused my Trend Micro Pro
Firewall to turn off and it would NOT turn back on. Contacted Trend Micro
and they had me uninstall/reinstall the firewall ONLY and that solved that
issue, but now IE gives me a new error message AND both Firefox and IE
will
run if the entire security suite is disabled!! When Trend Micro is turned
back on, the error message no longer says it is a firewall issue, it says:
Contact the company that provides you with Windows XP Product support.
Trend Micro says it must be a Microsoft issue since it no longer points to
a
firewall problem.

I just want to connect to internet like I've been doing for years prior to
Wednesday. Could someone PLEASE HELP ME!!!???


I am currently using my daughter's laptop in an attempt to resolve the
issue.
 
Ad

Advertisements

P

PA Bear [MS MVP]

YW & thanks for your feedback!
Okay. Ran scans, addressed issues, then uninstalled my virus software.
Firefox and IE both worked. Reinstalled Trend Micro, updated, ran scans
again, and both browsers still worked!!
Seems the issue is resolved for now. Thank you so much for your help!!


PA Bear said:
...I ran malwarebytes and took care of the issues it found.

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription
had
expired *when the machine first got infected* and/or your subscription
has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as
well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

This is rather convoluted, but let me give it a shot...Woke two days ago
and
suddenly had connection issues. System kept telling me it could not
connect
to the Internet using HTTP, HTTPS, or FTP. Check firewall settings for
the
HTTP port (80) port (443) and FTP port (21). Contacted service provider
and
ran through all of their suggestions as well as those at microsoft.com.
Disabling Firewalls did not help! Restoring to point before problem, did
not
help. I am using Windows XP Media and I was running IE8. I uninstalled
IE8
and went to IE7, but no luck.

I ran a ping and established there was connectivity. It is not a DNS
issue
and all internet property settings are correct. I ran malwarebytes and
took
care of the issues it found. Still received same error message from IE.

I then ran a WinSock fix. I had internet for a brief moment then back
to
same error message. However, the WinSock fix caused my Trend Micro Pro
Firewall to turn off and it would NOT turn back on. Contacted Trend
Micro
and they had me uninstall/reinstall the firewall ONLY and that solved
that
issue, but now IE gives me a new error message AND both Firefox and IE
will
run if the entire security suite is disabled!! When Trend Micro is
turned
back on, the error message no longer says it is a firewall issue, it
says:
Contact the company that provides you with Windows XP Product support.
Trend Micro says it must be a Microsoft issue since it no longer points
to
a
firewall problem.

I just want to connect to internet like I've been doing for years prior
to
Wednesday. Could someone PLEASE HELP ME!!!???


I am currently using my daughter's laptop in an attempt to resolve the
issue.
 

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