Intermittent freze up when AOL starts

[Annie]

Any suggestions as to resolving the problem of when I try
to sign on to AOL the access number begins to dial and
the screen will freeze. Only way I can move forward is to
power down the hard drive and start over again, sometiems
it will take three or four attempts before I finally get
thru. I have Windows XP Home and AOL 9.0 installed at
this time. It is so frustrating to have this
problem............. Ann

 

[Bruce Chambers]

Greetings --

I'm afraid you'll need to contact AOL's tech support for resolution
of problems with (or caused by) their product; Microsoft has no
control over AOL's product quality (or lack thereof).

Troubleshooting America Online in Windows XP
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q306478


Bruce Chambers

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