Insufficient privileges

[RENEE]

Finally - I am able to get t the point where I can post a question.

I have a program installed (am using Windows Vista). I have had problems
with the program and tried to uninstall through the Programs and Features in
the Control Panel. It seemed to partially uninstall but still shows up in
this spot. However, it won't delete and I cannot repair, change nor delete -
even using the Program disk. Says I have insufficient privileges and gives
me an error #1321. I am the administrator (it is my home computer) and I
have not had this problem with any other programs. Naturally, the program
will not open either. This particular program is Print Shop Pro Publisher
20. Broderbund has no help whatsoever. Is there any way to do a clean
uninstall and manually get rid of it?

 

[RENEE]

Before I try this (editing the registry), the page you URL you sent me to is
for Windows XP and, as I said, I have Vista. Will this make a difference?

 

[RENEE]

You seem to be missing the point. It is just one program I cannot uninstall
- not even through the Programs/Features - cannot change, delete nor even
repair.

 

[RENEE]

The program is Print Shop Pro Publisher 20 (Broderbund). I have contacted
Broderbund on more than one occasion and they keep telling me to go to their
self-help which is of absolutely NO help. They won't even give me a phone
number or email to contact. I wanted to get the newest version 23, but am
afraid that because the present one is half uninstalled and stuck there - I
may have a problem. I told them this, but they do not seem to care and I
have no idea how to fix this problem now.

 

[RENEE]

Isthis a registry cleaner and is it safe?

+
MS ariticle

Use Process Monitor 'Process Monitor'
(http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx)
and by using it diagnose trouble with uninstallig this program.When you
finish diagnose set filter to RESULT IS ACCESS DENIED and see what
Process Monitor show...

 

[RENEE]

I will certainly try the uninstaller tonight when I get home. However, I am
hoping that the problem with my not having "sufficint privileges" will not
hold me back again. I guess I am also asking how to get full administrative
privileges in Windows Vista - even though I am signed in as the administrator
(it is my personal computer). Will write back and let you know if the
uninstaller worked. Thanks.

 

[DDW]

I will certainly try the uninstaller tonight when I get home. However, I am
hoping that the problem with my not having "sufficint privileges" will not
hold me back again. I guess I am also asking how to get full administrative
privileges in Windows Vista - even though I am signed in as the administrator
(it is my personal computer). Will write back and let you know if the
uninstaller worked. Thanks.

Enable the hidden administrator account and log into it to do your
work.

http://www.howtogeek.com/howto/wind...idden-administrator-account-on-windows-vista/

If that URL is broken, use this:

http://tinyurl.com/2q56p3

DDW

 

[RENEE]

OK - well I did all that was suggested. Finally! The Print Shop is
gone....however, the uninstaller did take out a couple of other things as I
tried to open some other graphics programs and the Windows Installer had me
put the disks for them in before they would open. They are now all working.
I would just suggest to people to be careful which registry items they allow
the uninstaller to remove. But thanks to everyone..