Manfred said:
I've been trying to install SP2 on XP SP1 Prof. engl. notebook. All trys
with Win-Update or downloading the install file before ends when the Wizard
"Updating Your System" comes to "Checking Product Key".
I called Moft and they checked the key. Of course it was leagel because I've
bought the notebook with this OEM-version.
Has someone a fix for this? HP, Twenty4Plus and Moft couldn't help me so far.
Hi,
I just had this issue one some computers at work, and did some
googling. At a web forum I found the solution. A guy named Matt had
this problem and phoned Microsoft. After a second hour session on the
phone, the Microsoft tech found the reason, it had to do with OEM inf
files not being recognized by the SP2 installation. Below is the
resolution email that was sent to Matt. This procedure also solved the
problem on the computers where I work.
<quote>
Hi Matt,
There are 3 steps which we have to do to get the SP2 installed.
Steps are:
1) Please go into the CMD prompt (Start/Run --> cmd.exe )
2) Then type cd /d %windir%\inf and make sure we are in that
directory.
3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)
4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)
5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.
6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.
7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.
Please let me know the result of the above steps.
Thanks & Regards,
Dilep R****
Research Engineer - OSR II
Microsoft Platforms and Desktop Support
Windows XP Team
Microsoft Corporation
* Email: ******@mssupport.microsoft.com
( Voice Mail: 425-635-**** ext. *****
¹ Hours: Monday - Friday, 5:00am - 2:00pm PST
</quote>
