Hi
Thanks for the detailed answers!
Based on the error message, I suggest you reinstall Windows Installer 2.0
Redistributable for Windows NT 4.0 and 2000 and try again.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4B61
40F9-2D36-4977-8FA1-6F8A0F5DCA8F
If you could not install the Windows installer, please start into safe mode
and deleted the following files: msi.dll, msiexec.exe, mshnd.dll from the
sytem32 and dllcache folder. Then, reboot and reran instmsiw.exe to install
MSI Installer 2.0
To start in Safe Mode, please refer to the following steps.
1. Restart your computer, and when the Boot menu appears, press F8.
2. When the "Windows Advanced Options" menu appears, select an option,
and then press ENTER.
3. When the Boot menu appears again, with the words "Safe Mode"
displayed in red at the bottom, select the installation you want to
start, and then press ENTER.
Let me know how this works out!
Sincerely,
Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
Microsoft Partner Support
Get Secure! -
www.microsoft.com/security
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--------------------
| From: "jabs" <
[email protected]>
| References: <
[email protected]>
<u56fk1#
[email protected]>
| Subject: Re: installing SP4
| Date: Mon, 1 Mar 2004 19:46:58 -0500
| Lines: 131
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| Message-ID: <u3Gqt9#
[email protected]>
| Newsgroups: microsoft.public.win2000.general
| NNTP-Posting-Host: h-69-3-253-138.sfldmidn.dynamic.covad.net 69.3.253.138
| Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.general:122868
| X-Tomcat-NG: microsoft.public.win2000.general
|
| see below...
|
| | > Hi all,
| >
| > I've tried everything suggested so far but still no message. Thanks for
| > trying tho!
| >
| > Rather than a screenshot (which is a very generic message), I searched
the
| > log of the update. This is what I came up with.
| >
| > There were 2 log files: svcpack.log and Windows Update.log. The
| svcpack.log
| > said this (snipped):
| >
| > *******svcpack.log******************
| > Starting process: msiinst.exe /delayrebootq
| > ***
| >
| > Working directory: D:\WINNT\System32\msiinst.tmp
| > ***
| >
| > Return Code = 2
| > ***
| >
| > DoInstallation:RunInfProcesses Failed
| > ***
| >
| > Service Pack 4 Setup encountered an error: An error in updating your
| system
| > has occurred.
| > ***
| >
| > VerifySize: Unable to verify size: Source = NULL: d:\winnt\oem24.cat
| >
| > ***
| >
| > An error in updating your system has occurred.
| > ***
| >
| > Message displayed to the user: An error in updating your system has
| > occurred.
| > ***
| >
| > User Input: OK
| > ***
| > *******END svcpack.log END******************
| >
| >
| > The Windows.log file had this to say:
| >
| >
| > *******Windows Update.log******************
| > 2004-02-28 18:29:14 23:29:14 Success IUENGINE Asynchronous
| > Install completed startup
| > 2004-02-28 18:29:15 23:29:15 Success IUENGINE Installing
| SOFTWARE
| > item from publisher com_microsoft
| > 2004-02-28 18:29:15 23:29:15 Success IUENGINE Installer
Command
| > Type: EXE
| > 2004-02-28 18:37:55 23:37:55 Error IUENGINE See iuhist.xml
| for
| > details: Install finished (Error 0x80070643: Fatal error during
| > installation.)
| > 2004-02-28 18:37:57 23:37:57 Success IUENGINE Shutting down
| > 2004-02-28 18:37:57 23:37:57 Success IUCTL Shutting down
| > 2004-02-29 10:04:06 15:04:06 Success IUCTL Starting
| > 2004-02-29 10:04:08 15:04:08 Success IUCTL Downloaded
| > iuident.cab from
http://windowsupdate.microsoft.com/v4/ to D:\Program
| > Files\WindowsUpdate\V4
| > 2004-02-29 10:04:08 15:04:08 Success IUCTL Current
| > iuengine.dll version: 5.4.3790.14
| > 2004-02-29 10:04:08 15:04:08 Success IUCTL Current
iuctl.dll
| > version: 5.4.3790.14
| > 2004-02-29 10:04:08 15:04:08 Success IUENGINE Starting
| > 2004-02-29 10:04:09 15:04:09 Success IUENGINE Determining
| machine
| > configuration
| > 2004-02-29 10:04:09 15:04:09 Success IUENGINE Determining
| machine
| > configuration
| > 2004-02-29 10:04:14 15:04:14 Success IUENGINE Querying
software
| > update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
| > 2004-02-29 10:04:14 15:04:14 Success IUENGINE Querying
software
| > update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
| > 2004-02-29 10:04:14 15:04:14 Success IUENGINE Querying
software
| > update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
| > 2004-02-29 10:04:16 15:04:16 Success IUENGINE Querying
software
| > update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
| > 2004-02-29 10:04:17 15:04:17 Success IUENGINE Determining
| machine
| > configuration
| > 2004-02-29 10:04:18 15:04:18 Success IUENGINE Querying
software
| > update catalog from
| >
https://v4.windowsupdate.microsoft.com/consumerdrivers/getmanifest.asp
| >
| > *******END Windows Update.log END******************
| >
| > I've tried to search MS's site but couldn't find anything. Thanks for
your
| > help.
| >
| >
| >
| >
| >
|
| Finally, iuhist.xml (listed as part of the error in windows update.log)
had
| this to say:
| (snipped)
| - <descriptionText>
| <title>DirectX 8.1</title>
| </descriptionText>
| </description>
| <installStatus value="FAILED" errorCode="-2147023673" />
| </itemStatus>
| - <itemStatus xmlns="" timestamp="2002-01-15T22:39:57">
| <client>WU_V3</client>
| - <identity name="5029" itemID="5029">
| <version>4,8,1,881</version>
| </identity>
| - <description hidden="0">
| - <descriptionText>
| <title>DirectX 8.1</title>
| </descriptionText>
| </description>
| <installStatus value="COMPLETE" />
| </itemStatus>
| </items>
|
|
|
