Installed SP3 Now Cannot Access Internet(IE and OE)

D

Danny

I installed SP3 ( via Update notification icon) now I can no longer access
the Internet. What is going on??? PLEASE HELP!!
Dan
 
R

Ron

I had the same problem last week, as did two other people in my building. In
all three cases we had to go back to a system restore point to get the
computers working again. Now I am afraid to install the update that they
keep pushing. Did you find any answers on the help site?? Have they fixed
the issue?
Ron
 
G

Galen Somerville

Danny said:
I installed SP3 ( via Update notification icon) now I can no longer access
the Internet. What is going on??? PLEASE HELP!!
Dan

If you use ZoneAlarm, update to the latest before installing SP-3

Galen
 
D

Danny

After spending 4 hours on the phone with SP3 Engineering Support, SP2 was
"restored" in order for my computer to connect to the Internet. The SP3
Support Engineers, via "msconfig" command, disabled all 3rd party software
only allowing windows programs to run. Still could NOT access Internet via
IE/OE.
MS SP3 Support Engineers(3 of them in Texas) removed and reloaded SP3 step
by step checking each programming line. Computer still would NOT connect to
Internet. So they "restored" to SP2 and all works fine.
They installed "SP# Blockere.EXE to prevent SP3 from installing on my
computer ubtil they fix this worldwide problem.
None of the solutions presented here or anywhere else worked.
Dan
 
D

Danny

Ron,
There is NO "fix" for this problem in my case. Go to MS Downloads and get
"SP3 Blocker. EXE" and download it to prevent SP3 from intsalling. See my
above general post about what SP# Support Eng did.
Dan
 
D

Danny

Dont use it...Zone Alarm problem presented on many blogs and Communities did
not work and according to SP3 Support Engineers, is not the "real" problem
anyway.
Dan
 
P

PA Bear [MS MVP]

They installed "SP# Blockere.EXE to prevent SP3 from installing on my
computer ubtil they fix this worldwide problem.

That will only block the install of WinXP SP3 (via Automatic Updates) for 12
months.

Repost, I'm sure...

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, or other
appropriate forums for review by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
 

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