Installed SP2 and now computer crashes ???


S

Saint

OS Name Microsoft® Windows VistaT Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STEVE-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz, 2267 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.23, 04/12/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Steve-PC\Steve
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.68 GB
Total Virtual Memory 8.17 GB
Available Virtual Memory 6.67 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys

Windows update installed sp2 onto my computer and had no isues, I now find
every time I insert my 8 GB memory card from my Fuji camera into the card
reader on the side of my HP Computer the computer crashes and the blue
screen comes up and tells me that Windows has shut down to prevent damage.
this is the information,
STOP: 0X0000007E(0XFFFFFFFFC000005, 0XFFFFFA6003AF4B84, 0XFFFFFA6006B2F958,
0XFFFFFA600B2F3303AF4B84, 0XFFFFFA600B2F958, 0XFFFFFA600B2F330

JMCR.SYS ADDRESS FFFFFA6003AF4B84 BASE AT FFFFFA6003AED00, DATESTAMP
49E8504D

I had no problem with my card reader before the sp2 install
Any help with this problem would be appreciated
Steve
 
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M

Mike Brannigan

Saint said:
OS Name Microsoft® Windows VistaT Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STEVE-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz, 2267 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.23, 04/12/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Steve-PC\Steve
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.68 GB
Total Virtual Memory 8.17 GB
Available Virtual Memory 6.67 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys

Windows update installed sp2 onto my computer and had no isues, I now find
every time I insert my 8 GB memory card from my Fuji camera into the card
reader on the side of my HP Computer the computer crashes and the blue
screen comes up and tells me that Windows has shut down to prevent damage.
this is the information,
STOP: 0X0000007E(0XFFFFFFFFC000005, 0XFFFFFA6003AF4B84,
0XFFFFFA6006B2F958, 0XFFFFFA600B2F3303AF4B84, 0XFFFFFA600B2F958,
0XFFFFFA600B2F330

JMCR.SYS ADDRESS FFFFFA6003AF4B84 BASE AT FFFFFA6003AED00, DATESTAMP
49E8504D

I had no problem with my card reader before the sp2 install
Any help with this problem would be appreciated
Steve

With regard to devices working post SP2 it may be worth noting that as
clearly stated at
http://support.microsoft.com/kb/948465

"... After you install SP2 for Windows Vista and for Windows Server 2008, a
sound device or hardware device may no longer work.
If this problem occurs, install an updated driver for the device. ..."

SP2 does not guarantee 100% device driver compatibility with your pre-SP2
system.


So you should contact HP for potential driver support under SP2
 
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