J
Jimmy
Just installed Office 2007 (PC with Win XP, Office XP)
On opening Outlook now, all my emails and contacts have disappeared.
Help!
On opening Outlook now, all my emails and contacts have disappeared.
Help!
Jimmy said:The installation seems to have removed my pst file completely. There
is a new blank one generated now, but no old outlook.pst anywhere on
my PC.
Brian Tillman said:Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is there. It's a
normally hidden folder.
Jimmy said:Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation of
2007..
Just do a START-SEARCH-Files and Folders and search for *.pst. You'll findJimmy said:Just installed Office 2007 (PC with Win XP, Office XP)
On opening Outlook now, all my emails and contacts have disappeared.
Help!
Brian Tillman said:Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is there. It's a
normally hidden folder.
Sam said:Leave out the LOCAL SETTINGS part of that address and you might find
it (like on my machine) running Office 2003.
Russ Valentine said:Never happens. There is end user error involved here, and there is more to
your story.
--
Russ Valentine
[MVP-Outlook]
Jimmy said:Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation of
2007..
Jimmy said:There is no "end user error".
I had Office XP. I had Contacts. I put in the Office 2007 disc, clicked
Yes
to Install. Opened Outlook 2007... No Contacts.
Russ Valentine said:Never happens. There is end user error involved here, and there is more
to
your story.
--
Russ Valentine
[MVP-Outlook]
Jimmy said:Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation of
2007..
:
An OL installation cannot delete a data file, only user intervention
can
do
that.
Search, to include hidden for *.pst
Nope.. it's not in there.
:
The installation seems to have removed my pst file completely.
There
is a new blank one generated now, but no old outlook.pst anywhere
on
my PC.
Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is there.
It's
a
normally hidden folder.
Russ Valentine said:Expected outcome. Your previous data file is still there. Your error is that
you haven't been able to follow the directions posted here to find it.
Upgrade installations always create a new empty PST file, but they never
remove your old one.
Error number 2 is that you did not bother to take note of your data file's
location or backup your data file. You never upgrade an application without
backing up your data.
A proper search will find your data file.
--
Russ Valentine
[MVP-Outlook]
Jimmy said:There is no "end user error".
I had Office XP. I had Contacts. I put in the Office 2007 disc, clicked
Yes
to Install. Opened Outlook 2007... No Contacts.
Russ Valentine said:Never happens. There is end user error involved here, and there is more
to
your story.
--
Russ Valentine
[MVP-Outlook]
Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation of
2007..
:
An OL installation cannot delete a data file, only user intervention
can
do
that.
Search, to include hidden for *.pst
Nope.. it's not in there.
:
The installation seems to have removed my pst file completely.
There
is a new blank one generated now, but no old outlook.pst anywhere
on
my PC.
Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is there.
It's
a
normally hidden folder.
Jimmy said:1. I have followed all instructions here, and other help websites I
have posted on, and not found my Contacts anywhere.
2. If an installation of software is going to delete my data, perhaps
it should come with a warning?
Nowhere in the installation did it
suggest making a backup of anything. I didn't have to backup my Word
documents, so why should I backup my Outlook data?
Jimmy said:1. I have followed all instructions here, and other help websites I have
posted on, and not found my Contacts anywhere.
2. If an installation of software is going to delete my data, perhaps it
should come with a warning? Nowhere in the installation did it suggest
making
a backup of anything. I didn't have to backup my Word documents, so why
should I backup my Outlook data?
We're not all technical experts, so perhaps your tone could be a little
less
condescending.
Russ Valentine said:Expected outcome. Your previous data file is still there. Your error is
that
you haven't been able to follow the directions posted here to find it.
Upgrade installations always create a new empty PST file, but they never
remove your old one.
Error number 2 is that you did not bother to take note of your data
file's
location or backup your data file. You never upgrade an application
without
backing up your data.
A proper search will find your data file.
--
Russ Valentine
[MVP-Outlook]
Jimmy said:There is no "end user error".
I had Office XP. I had Contacts. I put in the Office 2007 disc, clicked
Yes
to Install. Opened Outlook 2007... No Contacts.
:
Never happens. There is end user error involved here, and there is
more
to
your story.
--
Russ Valentine
[MVP-Outlook]
Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation
of
2007..
:
An OL installation cannot delete a data file, only user
intervention
can
do
that.
Search, to include hidden for *.pst
Nope.. it's not in there.
:
The installation seems to have removed my pst file completely.
There
is a new blank one generated now, but no old outlook.pst
anywhere
on
my PC.
Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is
there.
It's
a
normally hidden folder.
Russ Valentine said:No one needs instructions to tell them to backup their data. That is the
first and most basic thing anyone learns when they learn to use a computer.
Again, installing Outlook did not delete your data. We have no idea why you
can't find it since we have no idea what you tried. The necessary
instructions have been posted. You are not following them correctly. You'll
have to provide more information for anyone to be able to help further.
--
Russ Valentine
[MVP-Outlook]
Jimmy said:1. I have followed all instructions here, and other help websites I have
posted on, and not found my Contacts anywhere.
2. If an installation of software is going to delete my data, perhaps it
should come with a warning? Nowhere in the installation did it suggest
making
a backup of anything. I didn't have to backup my Word documents, so why
should I backup my Outlook data?
We're not all technical experts, so perhaps your tone could be a little
less
condescending.
Russ Valentine said:Expected outcome. Your previous data file is still there. Your error is
that
you haven't been able to follow the directions posted here to find it.
Upgrade installations always create a new empty PST file, but they never
remove your old one.
Error number 2 is that you did not bother to take note of your data
file's
location or backup your data file. You never upgrade an application
without
backing up your data.
A proper search will find your data file.
--
Russ Valentine
[MVP-Outlook]
There is no "end user error".
I had Office XP. I had Contacts. I put in the Office 2007 disc, clicked
Yes
to Install. Opened Outlook 2007... No Contacts.
:
Never happens. There is end user error involved here, and there is
more
to
your story.
--
Russ Valentine
[MVP-Outlook]
Well unfortunately, that appears to be incorrect.
My Contacts appear to have been permanently deleted by installation
of
2007..
:
An OL installation cannot delete a data file, only user
intervention
can
do
that.
Search, to include hidden for *.pst
Nope.. it's not in there.
:
The installation seems to have removed my pst file completely.
There
is a new blank one generated now, but no old outlook.pst
anywhere
on
my PC.
Open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook
in the Address bar and click Go. I'll wager the old PST is
there.
It's
a
normally hidden folder.
Jimmy said:It seems when people run out of ideas to help me, rather than admit
defeat, they just insult me.
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