install problem Acronis True Image

[msnews.microsoft.com]

I'm unable to install the 2009 program and after a partial install procedure
get the following message:

Could not write value TrueImageMonitor.exe to key
\software\microsoft\windows\currentversion\run

Verify that you have sufficient access to that key or contact your support
personnel.

Can anyone explain the problem here and a possible solution?

I'm running Windows XP Prof sp3 with all updates in place.

Any ideas and suggestions would be appreciated.

Regards,

 

[Bennett Marco]

I'm unable to install the 2009 program and after a partial install procedure
get the following message:

Could not write value TrueImageMonitor.exe to key
\software\microsoft\windows\currentversion\run

Verify that you have sufficient access to that key or contact your support
personnel.

Can anyone explain the problem here and a possible solution?

I'm running Windows XP Prof sp3 with all updates in place.

Any ideas and suggestions would be appreciated.

Regards,

What did Acronis support have to say?

 

[Jim]

I'm unable to install the 2009 program and after a partial install procedure
get the following message:

Could not write value TrueImageMonitor.exe to key
\software\microsoft\windows\currentversion\run

Verify that you have sufficient access to that key or contact your support
personnel.

Can anyone explain the problem here and a possible solution?

I'm running Windows XP Prof sp3 with all updates in place.

Any ideas and suggestions would be appreciated.

Regards,

Install as administrator .

 

[msnews.microsoft.com]

What did Acronis support have to say?

Acronis support has worked on this for over 2 weeks with no resolution. I
was hoping to get some ideas here since everyone is usually very helpful and
it may be a registry problem.

I am able to install other programs with no problem.

Thanks,

Regards,

 

[msnews.microsoft.com]

Install as administrator .

I am installed as administrator and have full privileges in all aspects.

That's why this is so confusing I've tried lots of things and get no change
and "no satisfaction".

Any ideas very much appreciated.

Regards,

 

[ANONYMOUS]

Have you tried installing in SAFE Mode? To start Windows in Safe Mode,
follow these steps:

1) Click Start, click Shut Down, and then, in the drop-down list, click Shut
down.

2) In the Shut Down Windows dialog box, click Restart, and then click OK.

3) When you see the message Please select the operating system to start,
press F8.

4) Use the arrow keys to highlight the appropriate safe mode option, and
then press ENTER.

5) If you have a dual-boot or multiple-boot system, choose the installation
that you need to access using the arrow keys, and then press ENTER.

Once you are in SAFE MODE, You can try to install your Acronis Software.

hth

 

[msnews.microsoft.com]

Have you tried installing in SAFE Mode? To start Windows in Safe Mode,
follow these steps:

1) Click Start, click Shut Down, and then, in the drop-down list, click
Shut
down.

2) In the Shut Down Windows dialog box, click Restart, and then click OK.

3) When you see the message Please select the operating system to start,
press F8.

4) Use the arrow keys to highlight the appropriate safe mode option, and
then press ENTER.

5) If you have a dual-boot or multiple-boot system, choose the
installation
that you need to access using the arrow keys, and then press ENTER.

Once you are in SAFE MODE, You can try to install your Acronis Software.

hth

It's worth a try. I will and let you know the results.

Regards,

 

[BillW50]

In msnews.microsoft.com typed on Sat, 8 Aug 2009 01:28:24 -0400:

It's worth a try. I will and let you know the results.

Regards,

Even though you have Administrator rights, that error shows that
something is blocking a new startup program. This is SOP with security
software. That is why most programs tell you to turn off your anti-virus
software before you install. This includes other security software like
antispyware, etc. monitors. Because they can block changes to your
computer and assumes it is something bad that wants to be installed.

Installing under safe mode should work, because none of this security
software shouldn't be running in safe mode. So Acronis support has
worked on this for over 2 weeks without resolution, eh? What a bunch of
amateurs! Yes you can tell them I said so.

 

[msnews.microsoft.com]

In msnews.microsoft.com typed on Sat, 8 Aug 2009 01:28:24 -0400:

Even though you have Administrator rights, that error shows that
something is blocking a new startup program. This is SOP with security
software. That is why most programs tell you to turn off your anti-virus
software before you install. This includes other security software like
antispyware, etc. monitors. Because they can block changes to your
computer and assumes it is something bad that wants to be installed.

Installing under safe mode should work, because none of this security
software shouldn't be running in safe mode. So Acronis support has
worked on this for over 2 weeks without resolution, eh? What a bunch of
amateurs! Yes you can tell them I said so.

I haven't had a chance to try it yet. I will do so tomorrow night when I am
home.

Let me explain a bit better.

I try out a lot of programs and I have no problem in installing them and
then later removing them.

It is only the Acronis TI that I have a problem with.

So it is strange. I know that I have all permissions but even that doesn't
help.

It has become a challenge. I am able to install v8 with no problem and
earlier I had v9 and v11 working on my computer. This only happened when I
tried to install v12 (2009) the most recent update. Now I am unable to go
back to v9 or v11 without getting this same message. I can and have
reinstalled v8.0 for the moment a nd am using it as my backup program.

Thanks.

Regards,

 

[BillW50]

In msnews.microsoft.com typed on Sun, 9 Aug 2009 01:37:10 -0400:

I haven't had a chance to try it yet. I will do so tomorrow night
when I am home.

Let me explain a bit better.

I try out a lot of programs and I have no problem in installing them
and then later removing them.

It is only the Acronis TI that I have a problem with.

So it is strange. I know that I have all permissions but even that
doesn't help.

It has become a challenge. I am able to install v8 with no problem and
earlier I had v9 and v11 working on my computer. This only happened
when I tried to install v12 (2009) the most recent update. Now I am
unable to go back to v9 or v11 without getting this same message. I
can and have reinstalled v8.0 for the moment a nd am using it as my
backup program.
Thanks.

Regards,

I don't turn off my Avast either when I am warned to turn off all
anti-virus programs. And it has been years since the last program I
installed had a problem with the antivirus. Nonetheless, people report
they do here all of the time. So it does still happen.

One trick to get around not turning off all of the security software is
to install it under safe mode. As all startup applications are disabled.
And many viruses and malware are too. <grin>

 

[msnews.microsoft.com]

In msnews.microsoft.com typed on Sun, 9 Aug 2009 01:37:10 -0400:

I don't turn off my Avast either when I am warned to turn off all
anti-virus programs. And it has been years since the last program I
installed had a problem with the antivirus. Nonetheless, people report
they do here all of the time. So it does still happen.

One trick to get around not turning off all of the security software is to
install it under safe mode. As all startup applications are disabled. And
many viruses and malware are too. <grin>

When I ran in safe mode I have the same problem.

So that doesn't work either.

I'm thinking that perhaps sp3 is causing the problem. Do you think removing
SP3 would be a viable way to do this.

I hate to spend the time to remove it and then reinstall SP3.

Regards,

 

[Bennett Marco]

When I ran in safe mode I have the same problem.

So that doesn't work either.

I'm thinking that perhaps sp3 is causing the problem. Do you think removing
SP3 would be a viable way to do this.

I hate to spend the time to remove it and then reinstall SP3.

Takes a lot less time than what you've already done, or probably will
do.

 

[msnews.microsoft.com]

Takes a lot less time than what you've already done, or probably will
do.

Yeah. Still no solution.

Thanks anyway.

Regards,