Infected file

[Guest]

Hi,
My Anti Virus says that C:\WINNT\system32\winhlpp32.exe is
infected with W32.HLLW.Gaobot.gen
An automated response from Symantec says delete it and
reinstall it if necessary. Is it necessary? Where can i
get a non-infected version from?
Many thanks,
Nic

 

[Guest]

I just wanted to say make sure you turn off System Restore before cleaning

To turn off Windows XP System Restor

Right-click My Computer, and then click Properties.
Click the System Restore tab.
Check the "Turn off System Restore" or "Turn off System Restore on all drives" check bo
Click Appl
As noted in the message, this will delete all existing restore points. Click Yes to do this.
Click OK.

Then proceed to clean your machine

Regards
Dominic

 

[Guest]

Hi

Run the cleaner on it first and try to repair it before you try replacing it
http://securityresponse.symantec.com/avcenter/FxGaobot.ex

When running the tool, if you see a message that the tool was not able to remove one or more files, run the tool in Safe mode. Shut down the computer, turn off the power, and wait 30 seconds. Restart the computer in Safe mode and run the tool again

Hope this helps
Dominick