Inernet Explorer and Network Connections

[Guest]

I have Windows 2000 server with Exchange 5.5 on it and I am unable to access
the Internet now. This has been happening for a couple of days now. I
restarted the server and this does not help. I am not able to open Network
Connections in Control Panel- it locks up. IN the Application event viewer I
have some Perflib errors. I can't find this as a connection. I also had a
License Service error earlier in the week. When I log in to the server it
takes about 30 minutes to log in.
Email is still working.

Any ideas?

thanks
Larry

 

[Torgeir Bakken \(MVP\)]

I have Windows 2000 server with Exchange 5.5 on it and I am unable to access
the Internet now. This has been happening for a couple of days now. I
restarted the server and this does not help. I am not able to open Network
Connections in Control Panel- it locks up. IN the Application event viewer I
have some Perflib errors. I can't find this as a connection. I also had a
License Service error earlier in the week. When I log in to the server it
takes about 30 minutes to log in.
Email is still working.

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

Regards,
Torgeir

 

[Guest]

Torgier,

I will try this , I do have APC powerchute on this server.
I am unable to open to determine version, I am unable to add/remove
I will do AS you suggested thru Registry. If this does not work I will follow
KB article 555386.
This has been on the server for some time.
Do these symptoms just occur at any time?

 

[Torgeir Bakken \(MVP\)]

Torgier,

I will try this , I do have APC powerchute on this server.
I am unable to open to determine version, I am unable to add/remove
I will do AS you suggested thru Registry. If this does not work I will follow
KB article 555386.
This has been on the server for some time.
Do these symptoms just occur at any time?

Hi,

Yes, a reboot of the computer after July 27, 2005 will
trigger this issue.