Incoming mail not updating in inbox

[Darlene]

We are running Office XP and Exchange 2000. I have a
user with Office XP SP3 on his machine. If he has his
inbox open and I send him a message, he will not see it
in his inbox until he clicks on his keyboard on the
program and then it populates. He gets emails in
batches. I can see it in his mailbox on my pc
immediately. He should receive it immediately. He has no
special settings, all the defaults. Anyone?

 

[*Vanguard*]

"Darlene" ([email protected]) said in

We are running Office XP and Exchange 2000. I have a
user with Office XP SP3 on his machine. If he has his
inbox open and I send him a message, he will not see it
in his inbox until he clicks on his keyboard on the
program and then it populates. He gets emails in
batches. I can see it in his mailbox on my pc
immediately. He should receive it immediately. He has no
special settings, all the defaults. Anyone?

Something in your network is interfering with the user receiving the UDP
packets sent from Exchange. For example:

OL2002: You Cannot Receive New E-mail Notifications in Environments That
Use the Network Address Translation
http://support.microsoft.com/?kbid=305572

 

[KIWI]

In Outlook check the send/receive settings and compare them.

Tolls > Options > Mail Setup > Send/Recieve

HTH
KIWI

 

[Guest]

We are not using NAT. We are behind an ISA server
firewall. This user is the only one experiencing this
phenomenon.

 

[Darlene Murphey]

Send and receive is set to immediate. No special
settings, all the defaults. He is the only user
experiencing this.

 

[*Vanguard*]

"(e-mail address removed)" said in

We are not using NAT. We are behind an ISA server
firewall. This user is the only one experiencing this
phenomenon.

I said, "For example." SOMETHING *could* be interferring with the UDP
packets. That's just one possibility. Could be a software firewall on
that user's host. Could be IPSEC filtering (never used it so not sure
this would affect it). Could be they are running anti-spyware programs.
Could be they installed an add-on into Outlook that interferes. Could
be there is a gateway, bridge, or router between the Exchange server and
the user and that's the only user in that segment. Could be you and the
user aren't waiting long enough; I think the UDP packets for
notification go out every 5 minutes, but I'd have to go hunting
Microsoft's KB articles to check.

If another user on the SAME network segment as the problematic user can
get the notifications okay then the problem is in that particular
problematic host. Has the user tried running Outlook in its safe mode
("outlook.exe /safe")? Has the user tried using msconfig.exe to disable
all startup programs? Has the user ran a FULL virus scan using a
recently updated anti-virus product, along with checking for spyware?
Has the user yet tried running Detect and Repair in the Help menu? Has
the user tried deleting and re-adding the Exchange service? Has the
user tried using a new mail profile to see if the Exchange account works
under the new mail profile?