Inbox folder does not show in IMAP4 account

[Guest]

I have an IMAP4 account connecting to a mail server, which I have been using
successfuly for over 4 years and keep using, with both Outlooks, and from
mobile devices.

The new Windows Vista Mail, however refuses to display the Inbox account
when it is run.

If I open the "IMAP Folders..." I can see Inbox listed there, but there is
no icon next to it and when I select it both Show and Hide buttons remain
disabled.

The GoTo button is enabled, however, and I can click it, which forces Inbox
to be shown and eventually populated with the new email.

But if I close Windows Mail and run it again the whole story repeats.

I tried deleting and recreating the account in the program to no avail -
same behavior.

If anyone from MS is monitoring this forum, feel free to get back to me for
troubleshooting help.

 

[Guest]

Thank you so much Microsoft support for administering this forum and
following up to support questions!

Your lack of prompt response made me move away from Windows Mail as a
messaging application and I am now happily connected again NO THANKS to
Microsoft.

Internet Explorer 7 is also causing me some troubles, but perhaps this is
just because I am not yet used to it.
I'll give it a little more time before I switch to Firefox. I read its
market share is catching up IE's.

 

[Gary VanderMolen]

As you may have gathered, this forum is staffed by unpaid volunteers
who are not Microsoft employees. Regretfully, we have very limited
IMAP experience, and my own expertise is more in the POP/SMTP
arena. Windows Mail will not satisfy everyone, and hopefully you
found a solution that meets your needs.

 

[Guest]

I haven't gathered it, sorry.

I just did what a customer does...tried built-in help, found nothing,
followed on-the-net provided link for support, still nothing.

Regretfully, Microsoft has already taken my money for supplying me with
Vista that bothers me every time I want to run an application, email
application that does not run properly and - don't take this personally -
email community forum with MS MVPs who turn out to be no experts on a 10+
year old email standard.

You don't expect me to be cheerful, do you?

And don't think I am an MS hater; I used to be wholly MS based and I hope
one day I might be again....just as I hope this note may trigger someone
somewhere there to act, not just talk.

- bobby

 

[RSL]

I had this same problem...in the window you mentioned where you can "go to"
the folders (but then you have to do the same thing every time you start the
program)...instead of hitting "go to", click on the 'visible' tab and then
click "reset". When I did this it reloaded the IMAP folders and this time,
for some reason, it got all of them. Now I can exit and reload Windows mail
without losing those folders.