The diappearing IMAP Inbox...solution?

[geekyguy]

Hi All: I don't regularly read this list so I'm not sure if it's come up
here or not, but I've been unable to get Windows Mail to retain the "Inbox"
for any IMAP account in its folder list for the IMAP account. I've only been
able to retrieve the Inbox by selecting "IMAP folders" and then clicking on
the "Inbox" folder and clicking the "go to" button. The folder would be lost
the next time I relaunched Mail. Unlike "sent items", "drafts" and "deleted
items", the Inbox would not have an icon in the IMAP folders list, and it
would not appear in the "visible" list. The only way to access it was to
click on it and select "go to", which would close the IMAP Folders modal.

The IMAP server Mail is connecting to is EIMS 3.3.7 running on an Intel Core
2 Duo Mac. The behavior has been consistent for several years, including
Outlook Express 6 on XP through all the service packs.

I discovered that, instead of hitting "go to", if I clicked on the 'visible'
tab and then click "reset folders", Mail reloaded the IMAP folders from the
server, and I saw the Inbox briefly appear in the folder list momentarily.
However, after the "reset" modal closed the Inbox would disappear again.

After repeating this adventure several times, I finally waited for the Inbox
to appear in the list and then hit "cancel" in the modal box that showed the
"downloading" message...and this time the Inbox was retained in the list.
The Inbox remained in the list even
after exiting and reloading Windows Mail several times.

I'm not sure what Windows Mail "dislikes" about the Inbox that it won't keep
it after downloading it from the folder list on the server, but it appears I
can intercept Mail from deleting it after it downloads...HTH.

 

[Dave]

Hi All: I don't regularly read this list so I'm not sure if it's come up
here or not, but I've been unable to get Windows Mail to retain the "Inbox"
for any IMAP account in its folder list for the IMAP account. I've only been
able to retrieve the Inbox by selecting "IMAP folders" and then clicking on
the "Inbox" folder and clicking the "go to" button. The folder would be lost
the next time I relaunched Mail. Unlike "sent items", "drafts" and "deleted
items", the Inbox would not have an icon in the IMAP folders list, and it
would not appear in the "visible" list. The only way to access it was to
click on it and select "go to", which would close the IMAP Folders modal.

The IMAP server Mail is connecting to is EIMS 3.3.7 running on an Intel Core
2 Duo Mac. The behavior has been consistent for several years, including
Outlook Express 6 on XP through all the service packs.

I discovered that, instead of hitting "go to", if I clicked on the 'visible'
tab and then click "reset folders", Mail reloaded the IMAP folders from the
server, and I saw the Inbox briefly appear in the folder list momentarily.
However, after the "reset" modal closed the Inbox would disappear again.

After repeating this adventure several times, I finally waited for the Inbox
to appear in the list and then hit "cancel" in the modal box that showed the
"downloading" message...and this time the Inbox was retained in the list.
The Inbox remained in the list even
after exiting and reloading Windows Mail several times.

I'm not sure what Windows Mail "dislikes" about the Inbox that it won't keep
it after downloading it from the folder list on the server, but it appears I
can intercept Mail from deleting it after it downloads...HTH.

 

[Dave]

I am having the same issue, however clicking cancel is doing nothing. This
problem occurs with Windows Mail and Outlook Express. I am also using EIMS
3.3.7, but on OSX. The inbox does not show on the visible tab at all, except
for the brief moment when you click the reset list button. It shows on the
All folders list, but the show button is greyed out when inbox is selected.

Any help is appreciated.