Impossible permissions problem--Genius needed!

[KenV]

I have just spent 3 hours on the phone with an excellent and helpful Microsoft
tech support person, but we cannot solve this problem, short of reinstalling
Windows, which I would prefer not to do..

One computer with XP Home, SP2, everything updated, can see its drives as local
drives but can not access its own drives as network drives on my home wired
network. It can see the other computer with XP Pro, SP2, and can send and
receive files from that XP Pro computer to and from itsel. The other computer,
with XP Pro, can see itself on the network and can see the other computer that
has XP Home, but cannot access the /drives/ of the computer with XP Home. Both
computers give an "access denied" error message, saying they don't have
permission, when trying to see the /drives/ on the XP Home computer.

All permissions have been reset, twice, on both computers using safe mode and
going into security and permission areas, advanced settings, etc, etc..
Everything both obvious and not so obvious has been done. The bottom line is
that we could not figure out a way to get the computer with XP Home to access
its own drives on the network, nor can the computer with XP Pro access the
drives on the computer XP Home.

Anyone who can solve this problem should be given a job with Microsoft
immediately, if they want one.

Thanks.

Ken

 

[Carey Frisch [MVP]]

Try the following:

How to reset security settings back to the defaults
http://support.microsoft.com/kb/313222

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| I have just spent 3 hours on the phone with an excellent and helpful Microsoft
| tech support person, but we cannot solve this problem, short of reinstalling
| Windows, which I would prefer not to do..
|
| One computer with XP Home, SP2, everything updated, can see its drives as local
| drives but can not access its own drives as network drives on my home wired
| network. It can see the other computer with XP Pro, SP2, and can send and
| receive files from that XP Pro computer to and from itsel. The other computer,
| with XP Pro, can see itself on the network and can see the other computer that
| has XP Home, but cannot access the /drives/ of the computer with XP Home. Both
| computers give an "access denied" error message, saying they don't have
| permission, when trying to see the /drives/ on the XP Home computer.
|
| All permissions have been reset, twice, on both computers using safe mode and
| going into security and permission areas, advanced settings, etc, etc..
| Everything both obvious and not so obvious has been done. The bottom line is
| that we could not figure out a way to get the computer with XP Home to access
| its own drives on the network, nor can the computer with XP Pro access the
| drives on the computer XP Home.
|
| Anyone who can solve this problem should be given a job with Microsoft
| immediately, if they want one.
|
| Thanks.
|
| Ken

 

[Guest]

While I'm not a genius (and I wish Microsoft would give me a job - but the
commute from CT to Washington state would kill me!) - here's some KB articles
that have proven handy for me when encountering Access Denied errors:

http://support.microsoft.com/?kbid=811151
http://www.practicallynetworked.com/sharing/xp_filesharing/index.ht
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q304040&ID=KB;EN-US;q304040
http://support.microsoft.com/default.aspx?scid=kb;en-us;281248
http://support.microsoft.com/?id=308418
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421

Again, please be aware that the changing of these settings is a bit flakey -
and may reuire repeated attempts on the folder and sub-folders to get it to
work.

Good luck - this can be frustrating!

- John

 

[Steve N.]

I have just spent 3 hours on the phone with an excellent and helpful
Microsoft tech support person, but we cannot solve this problem, short
of reinstalling Windows, which I would prefer not to do..

One computer with XP Home, SP2, everything updated, can see its drives
as local drives but can not access its own drives as network drives on
my home wired network. It can see the other computer with XP Pro, SP2,
and can send and receive files from that XP Pro computer to and from
itsel. The other computer, with XP Pro, can see itself on the network
and can see the other computer that has XP Home, but cannot access the
/drives/ of the computer with XP Home. Both computers give an "access
denied" error message, saying they don't have permission, when trying to
see the /drives/ on the XP Home computer.

All permissions have been reset, twice, on both computers using safe
mode and going into security and permission areas, advanced settings,
etc, etc.. Everything both obvious and not so obvious has been done. The
bottom line is that we could not figure out a way to get the computer
with XP Home to access its own drives on the network, nor can the
computer with XP Pro access the drives on the computer XP Home.

Anyone who can solve this problem should be given a job with Microsoft
immediately, if they want one.

Thanks.

Ken

Have you run CHKDSK /F on the XP Home drives? It may be due to problems
in Security Descriptors in the file systems which CHKDSK /F should correct.

Steve N.

 

[NoStop]

While I'm not a genius (and I wish Microsoft would give me a job - but the
commute from CT to Washington state would kill me!)

Well then a drive to a call centre in India must be out of the question.

 

[KenV]

Thanks to everyone for their input.

Unfortunately, nothing has worked. I've tried all the suggestions including
chkdsk /f. The one step fix described only works on XP Pro and this is a
Home system I'm having the problem with.

I even uninstalled Norton AV--or I should say I tried to. I keep getting a
popup "Windows Installer" screen at boot that is still trying to uninstall
NAV--any way to get rid of that one? I've manually removed almost all of the
Symantec NAV registry entries and finally all the NAV program files, so I
was able to install the beta of Windows OneCare (which works). But--can't
get rid of the Installer screen, and still can't see the C drive on network.

Any further suggestions would be appreciated.


And the genius award is still out there. I'll email Bill Gates with my
recommendation. India isn't such a bad place to work, is it?

Ken

 

[KenV]

Well, folks, I think I'm going to claim the "genius" award for myself, or at
least the "serendipity" prize.

I Googled the following error message I was getting while trying to access
the C drive in network: "Not enough server storage is available to process
this command" and got the following MS KB article 177078, in which it has
you increase the IRPStackSize in the Registry. I did it as directed,
rebooted, and now the problem is solved.

I wish I had thought of doing this earlier--would've saved me a lot of
grief.

But I'll skip the MS Tech Support job if I have to go to India. Or was that
Indiana? In either case....

Ken

---------------------------------------------

Antivirus software may cause Event ID 2011
View products that this article applies to.
Article ID:177078
Last Review:February 23, 2006
Revision:6.0

This article was previously published under Q177078
Important This article contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the
Microsoft Windows registry
SYMPTOMS
After you install Norton AntiVirus for Windows or IBM AntiVirus 3.01N (Build
301.590), you receive the following error messages:
Not enough server storage is available to process this command.
-and-
Not enough memory to complete transaction. Close some applications and
retry.
Clients cannot access network shares. Additionally, Event Viewer on the
Windows server may log one or more of the following event messages in the
system log:
Event ID : 2011
Source : Srv
Description: The Server's configuration parameter "IRPStackSize" is too
small for the server to use a local device. Please
increase the value of this parameter.

RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly
by using Registry Editor or by using another method. These problems might
require that you reinstall your operating system. Microsoft cannot guarantee
that these problems can be solved. Modify the registry at your own risk. To
resolve this behavior, increase the IRPStackSize value in the registry:
1.Click Start, and then click Run.
2.Type regedit, and then click OK.
3.Navigate to the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters
4.In the right pane, double-click the IRPStackSize value.

NOTE: If the IRPStackSize value does not already exist, use the following
procedure to create it: a. In the Parameters folder of the registry,
right-click the right pane.
b. Point to New, and then click DWord Value.
c. Type IRPStackSize.

IMPORTANT: Type "IRPStackSize" exactly as it is displayed because the value
name is case-sensitive.

5.Change the Base to decimal.
6.In the Value Data box, type a value that is larger than the value that is
listed.

If you created the IRPStackSize value using the procedure described in step
4, the default value is 15. It is recommended that you increase the value by
3. Therefore, if the previous value was 11, type 14, and then click OK.
7.Close the Registry Editor.
8.Restart the computer.
If the problem persists after you complete the preceding procedure, try to
increase the value of IRPStackSize even more. The maximum value for Windows
2000 is 50 (0x32 hex).

If you are running Windows NT 4.0, and the problem persists after you
complete the preceding procedure, you may have to apply Windows NT Service
Pack 4 or Service Pack 5.

 

[neil]

What shares have you got set on the XP Home PC.????

Neil

 

[KenV]

What shares have you got set on the XP Home PC.????

Neil

Neil,

I tripped across the answer to the problem as noted in my most recent post.

"I Googled the following error message I was getting while trying to access
the C drive in network: "Not enough server storage is available to process
this command" and got the following MS KB article 177078, in which it has
you increase the IRPStackSize in the Registry. I did it as directed,
rebooted, and now the problem is solved."

Everything else had been set and reset correctly.

Ken