IMAP folder does not automatically expand?

  • Thread starter A perfect World
  • Start date

A

A perfect World

Hi everyone, from Italy!
I have configured an IMAP email account using Outlook 2007.
This account is included in the automatic send/receive group, but new
messages sent to IMAP account are not shown since I manually expand the
collapsed account folder: it seems that IMAP mail accounts are not included
in the send/receive action when the folder is collapsed.
It is possible to expand automatically the IMAP account folder at Outlook
startup?
Is there any other solution to force Outlook in checking my IMAP account
even when folder is collapsed?
Thank you for your help!
 
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B

Brian Tillman

A perfect World said:
I have configured an IMAP email account using Outlook 2007.
This account is included in the automatic send/receive group, but new
messages sent to IMAP account are not shown since I manually expand
the collapsed account folder: it seems that IMAP mail accounts are
not included in the send/receive action when the folder is collapsed.

This is an incorrect conclusion. Whether or not the folders are expanded
has nothing to do with sending and receiving.
It is possible to expand automatically the IMAP account folder at
Outlook startup?
No.

Is there any other solution to force Outlook in checking my IMAP
account even when folder is collapsed?

Make sure you choose the correct settings in the send/receive group. Tell
us how it's currently configured and we should be able to suggest
appropriate changes.
 
A

A perfect World

Make sure you choose the correct settings in the send/receive group. Tell
us how it's currently configured and we should be able to suggest
appropriate changes.

Thanks Brian.
Maybe Outlook knows that I've got new mail, but this has not meaning to me,
if Outlook do not inform me of that event!
A (real) example: I put the Inbox folder of the IMAP account in the Favorite
Folders area, so that (I supposed) when a new mail is received it should
show that event, writing also how many unread emails are included in that
folder.
Now I've got some unread emails in the inbox folder of the IMAP account but,
since the IMAP folder is collapsed, that event is not highlighted.
Only when I expand the IMAP folder, both the IMAP Inbox folder just expanded
and the IMAP Inbox folder I put in the Favorite Folders area became in bold
showing the number of unread emails are contained.
These are the settings I have selected for IMAP account within the
send/receive settings area:
- Include the selected account in this group
- Send mail items
- Get folder unread count
- Receive mail items - option Download complete items, including
attachments.
Within the Folder Options I selected the following settings:
- Download complete item including attachments
- every folder of the Imap account is selected.
Is there something wrong in this settings?
Thanks for your help!
 
B

Brian Tillman

A perfect World said:
Maybe Outlook knows that I've got new mail, but this has not meaning
to me, if Outlook do not inform me of that event!
A (real) example: I put the Inbox folder of the IMAP account in the
Favorite Folders area, so that (I supposed) when a new mail is
received it should show that event, writing also how many unread
emails are included in that folder.
Now I've got some unread emails in the inbox folder of the IMAP
account but, since the IMAP folder is collapsed, that event is not
highlighted. Only when I expand the IMAP folder, both the IMAP Inbox
folder just
expanded and the IMAP Inbox folder I put in the Favorite Folders area
became in bold showing the number of unread emails are contained.

IMAP folders just can't be configured to show as expanded when you open
Outlook. The first thing you should do when opening Outlook is expand the
folders, if that's what you want. They'll stay expanded as long as Outlook
remains open. You could create a rule that displays something when new
messages arrive in the Inbox of the IMAP account.
 
A

A perfect World

You could create a rule that displays something when new messages arrive
in the Inbox of the IMAP account.

Thanks, very useful solution, it works properly.
I shoud note anyway that Outlook management of IMAP account is not so linear
as POP3.
 
B

Brian Tillman

A perfect World said:
I shoud note anyway that Outlook management of IMAP account is not so
linear as POP3.

I don't think Outlook has ever handled IMAP accounts well.
 
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A

A perfect World

A smart solution, based on an (e-mail address removed) message, is creating
a rule that move every email sent to the IMAP account to the general inbox
folder.
It works!
 
G

Guest

I don't think that I should have to manually expand folders. I have more than
5 IMAP accounts and it takes a lot of time each day just to expand all
folders to see if there are new messages. It forces me to never close Outlook
or to expand each time I open Outlook.
/Niklas Lundberg
 
B

Brian Tillman

NLundberg said:
I don't think that I should have to manually expand folders. I have
more than 5 IMAP accounts and it takes a lot of time each day just to
expand all folders to see if there are new messages. It forces me to
never close Outlook or to expand each time I open Outlook.

Perhaps you'd like to have IMAP folders expanded, but the reality is that
you can't.
 
G

Guest

I know I can't but Microsoft should make it possible in SP1 or in another
update. The MVPs can push Microsoft to do it, I can't.

/Niklas
 
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Brian Tillman

NLundberg said:
I know I can't but Microsoft should make it possible in SP1 or in
another update. The MVPs can push Microsoft to do it, I can't.

You can submit suggestions from the support site. I think outwish at
microsoft dot com still works as well.
 
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