M
Moonbarker Osbourne
Allow me to explain.
Two weeks ago, I bought at HP Photosmart C4480 All-In-One printer.
It's "Update" feature keeps offering me a "Context High Definition Audio
Driver (for AMD)"
Every time I try to download the update, I get "ERROR Driver installation
failed. Could not find the media device for this driver."
I contacted HP's support people about the problem and was told the "James, I
would like to inform you that the "Context High Definition Audio Driver (for
AMD)" update do not belongs to HP Update. Please contact System manufacturer
to resolve the issue"
I asked "Who is the system manufacturer I need to contact?" and was told "I
request you to contact Microsoft as the updates do not belongs to HP"
So that's why I'm posting here. Anyone know how I can stop this update from
being offered to me? If it helps, here's all the messages I've exchanged
with HP's help in reverse order (the first message I sent is at the bottom)
Hi James,
Thank you for your reply. I am glad to assist you.
James, I request you to contact Microsoft as the updates do not belongs to
HP. If you have any further issues with the All-in-one please reply to this
email. I will respond immediately and I walk with you till the issue is
totally addressed.
Sincerely,
George
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you to sendany financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original Text From: (e-mail address removed)
To: AIO SUPPORT EN
CC:
Sent: 04/08/09 08:16:22
Subject: RE: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
"update do not belongs to HP Update"
So why does it keep showing in the list of available updates?
"Please contact System manufacturer to resolve the issue"
Who is the system manufacturer I need to contact?
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Wed, 8 Apr 2009 05:56:12 +0000 (UTC)
Subject: RE: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hi James,
Thank you for writing back to us.
I appreciate the efforts that you have taken to resolve the issue. I
apologize for any inconvenience caused. However, I will do my best to resolve
the issue.
James, I would like to inform you that the "Context High Definition Audio
Driver (for AMD)" update do not belongs to HP Update. Please contact System
manufacturer to resolve the issue.
I hope the above information helps you to resolve the issue. If you need any
further assistance please feel free to contact us. It is our responsibility
to serve our esteemed customers like you in the best possible way. We
appreciate your support and cooperation.
Thank you for being a valuable customer.
Have a nice day.
Sincerely,
George
HP Total Care.
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you tosend any financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original Text From:[email protected]:AIO SUPPORT EN
CC:Sent:04/08/09 04:51:39Subject:RE: RE: HP Photosmart C4480 All-in-One
Printer e-mail support
"6. Select the 'Never' option for Check for the software updates on web."
You still don't understand. I'll say it again. I *DO NOT* want to turn off
HP Updates completely!
All I want to do is for my HP Update to stop offering "Context High
Definition Audio Driver (for AMD)" as an available update when it does check
for updates.
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Wed, 8 Apr 2009 04:35:29 +0000 (UTC)
Subject: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hello James,
Thank you for writingback to us and providing us an opportunity to serve you
again in this matter.
I appreciate your efforts that you have performed in troubleshooting the
issue. I regret to note that the issue remains unresolved even after
performing the recommended steps. I apologize for the inconvenience caused.
To isolate the issue please follow the steps listed below:
Settings in solution center:
-----------------------------------------
1. Open HP Solution Center.
2. Click on Help and Support.
3. Click on Check for software updates.
4. Now click on Settings.
5. This will open HP Software Update Settings window
6. Select the 'Never' option for Check for the software updates on web.
Now check the functionality.
Please get back with your observations and the results which will help me to
assist you further if required. It is our responsibility to serve our
esteemed customers like you in the best possible way. We appreciate your
support and cooperation.
Have a great day!
Sincerely,
George
HP Total Care.
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited tothe question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original TextFrom: (e-mail address removed)
To: AIO SUPPORT EN
CC:
Sent: 04/08/09 03:59:53
Subject: RE: HP Photosmart C4480 All-in-One Printer e-mail support
I really do appreciate your quick reply, but I don't think you understand
what I want to do.
I don't want to stop auto-checking for updates.
I do want my HP Update to stop offering"Context High Definition Audio Driver
(for AMD)" as an available update when it does check for updates.
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Tue, 7 Apr 2009 13:02:41 +0000 (UTC)
Subject: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hello James,
Thank you for contacting HP Total Care.
I am Ken, from HP technical support team. Replying in regard to your issue
on HP Photosmart C4480 All-in-One. It is my pleasure to assist you. Firstly,
I apologize for the delay in response due to the increased volume of messages
we receive daily, our response time has increased.
I understand that you are experiencing issues regarding the error message
"ERROR Driver installation failed. Could not find the media device for this
driver.".
Dear James, please do not worry. I will provide you with the simple solution
steps which will be easy for you to perform to get the issue resolved. Please
docooperate with me.
To resolve the issue I suggest you to perform the following steps.
Step 1:
=======
Some software programs place executable programs in the Windows Startup
group. To check the startup folder and remove unnecessary tasks, follow these
steps:
1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkbox related to HP and digital imaging monitor software.
5. Click OK.
6. Restart the system.
The programs removed from the Startup folder will no longer load during
startup.
If the issue still persists I suggest you to perform the following steps:
1. Browse to C:\Program Files\HP\HP Software Update folder
2. Double-click either main.hta or "shellexwin.exe"
3. Click Configure button and select the "never" option
4. Click OK
Now,please check the fucntionality of the All-in-One.
I would like to inform you that you can check for the updates from the below
weblink for your All-in-One.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=3418705
NOTE: Clicking the link may give an error indicating it is invalid. If this
occurs, copy the portion of the address on the remaining line(s) and paste it
at the end of the address showing in your browser until the complete address
is displayed in the Address box.
I want to be sure the information I provided will help you. If the issue
persists, please do write back to me with observations and results because it
is important that I resolve your issue in a timely manner.
I shall be glad to assistyou further.
Have a nice day.
Sincerely,
Ken
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Original TextFrom: (e-mail address removed)
To: HP Support
CC:
Sent: 04/07/09 12:12:14
Subject: HP Photosmart C4480 All-in-One Printer e-mail support
hp e-mail support
Webform submittal date/time : 07 April 2009 12:12:58 UTC
language_code : en
language : English
Country of Residence : United States
product_line : 5M
product_oid : 3418705
product_name : HP Photosmart C4480 All-in-One Printer
part_number : Q8388A,Q8388B,Q8397C,Q8386A
purchase month : 3
purchase year : 2009
problem area : Software & Driver downloads
serial number :CN89MHF0P9
operating system : Microsoft Windows XP Home
How is your product connected to your PC? : USB Cable
error message : see problem description
problem description : About two weeks ago, I bought a new HP Photosmart
C4480 All In One at my local Staples. The Update feature keeps asking if I
want to download and install "Context High Definition Audio Driver (for
AMD)." It downloads OK, but then I get "ERROR Driver installation failed.
Could not find the media device for this driver." How do Iget the Update
feature to stop offering that driver?
Two weeks ago, I bought at HP Photosmart C4480 All-In-One printer.
It's "Update" feature keeps offering me a "Context High Definition Audio
Driver (for AMD)"
Every time I try to download the update, I get "ERROR Driver installation
failed. Could not find the media device for this driver."
I contacted HP's support people about the problem and was told the "James, I
would like to inform you that the "Context High Definition Audio Driver (for
AMD)" update do not belongs to HP Update. Please contact System manufacturer
to resolve the issue"
I asked "Who is the system manufacturer I need to contact?" and was told "I
request you to contact Microsoft as the updates do not belongs to HP"
So that's why I'm posting here. Anyone know how I can stop this update from
being offered to me? If it helps, here's all the messages I've exchanged
with HP's help in reverse order (the first message I sent is at the bottom)
Hi James,
Thank you for your reply. I am glad to assist you.
James, I request you to contact Microsoft as the updates do not belongs to
HP. If you have any further issues with the All-in-one please reply to this
email. I will respond immediately and I walk with you till the issue is
totally addressed.
Sincerely,
George
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you to sendany financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original Text From: (e-mail address removed)
To: AIO SUPPORT EN
CC:
Sent: 04/08/09 08:16:22
Subject: RE: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
"update do not belongs to HP Update"
So why does it keep showing in the list of available updates?
"Please contact System manufacturer to resolve the issue"
Who is the system manufacturer I need to contact?
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Wed, 8 Apr 2009 05:56:12 +0000 (UTC)
Subject: RE: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hi James,
Thank you for writing back to us.
I appreciate the efforts that you have taken to resolve the issue. I
apologize for any inconvenience caused. However, I will do my best to resolve
the issue.
James, I would like to inform you that the "Context High Definition Audio
Driver (for AMD)" update do not belongs to HP Update. Please contact System
manufacturer to resolve the issue.
I hope the above information helps you to resolve the issue. If you need any
further assistance please feel free to contact us. It is our responsibility
to serve our esteemed customers like you in the best possible way. We
appreciate your support and cooperation.
Thank you for being a valuable customer.
Have a nice day.
Sincerely,
George
HP Total Care.
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you tosend any financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original Text From:[email protected]:AIO SUPPORT EN
CC:Sent:04/08/09 04:51:39Subject:RE: RE: HP Photosmart C4480 All-in-One
Printer e-mail support
"6. Select the 'Never' option for Check for the software updates on web."
You still don't understand. I'll say it again. I *DO NOT* want to turn off
HP Updates completely!
All I want to do is for my HP Update to stop offering "Context High
Definition Audio Driver (for AMD)" as an available update when it does check
for updates.
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Wed, 8 Apr 2009 04:35:29 +0000 (UTC)
Subject: RE: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hello James,
Thank you for writingback to us and providing us an opportunity to serve you
again in this matter.
I appreciate your efforts that you have performed in troubleshooting the
issue. I regret to note that the issue remains unresolved even after
performing the recommended steps. I apologize for the inconvenience caused.
To isolate the issue please follow the steps listed below:
Settings in solution center:
-----------------------------------------
1. Open HP Solution Center.
2. Click on Help and Support.
3. Click on Check for software updates.
4. Now click on Settings.
5. This will open HP Software Update Settings window
6. Select the 'Never' option for Check for the software updates on web.
Now check the functionality.
Please get back with your observations and the results which will help me to
assist you further if required. It is our responsibility to serve our
esteemed customers like you in the best possible way. We appreciate your
support and cooperation.
Have a great day!
Sincerely,
George
HP Total Care.
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited tothe question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data.
For more information, including technical information updates, please visit
our Web site at http://www.hp.com/support.
HP does not require you to send any financial data in your reply to this
email. As a prudent reminder, do not insert credit card details or other
financial information in any e-mail replies.
Original TextFrom: (e-mail address removed)
To: AIO SUPPORT EN
CC:
Sent: 04/08/09 03:59:53
Subject: RE: HP Photosmart C4480 All-in-One Printer e-mail support
I really do appreciate your quick reply, but I don't think you understand
what I want to do.
I don't want to stop auto-checking for updates.
I do want my HP Update to stop offering"Context High Definition Audio Driver
(for AMD)" as an available update when it does check for updates.
----- Original Message -----
From: AIO SUPPORT EN <[email protected]>
To: (e-mail address removed)
Sent: Tue, 7 Apr 2009 13:02:41 +0000 (UTC)
Subject: RE: HP Photosmart C4480 All-in-One Printer e-mail support
Hello James,
Thank you for contacting HP Total Care.
I am Ken, from HP technical support team. Replying in regard to your issue
on HP Photosmart C4480 All-in-One. It is my pleasure to assist you. Firstly,
I apologize for the delay in response due to the increased volume of messages
we receive daily, our response time has increased.
I understand that you are experiencing issues regarding the error message
"ERROR Driver installation failed. Could not find the media device for this
driver.".
Dear James, please do not worry. I will provide you with the simple solution
steps which will be easy for you to perform to get the issue resolved. Please
docooperate with me.
To resolve the issue I suggest you to perform the following steps.
Step 1:
=======
Some software programs place executable programs in the Windows Startup
group. To check the startup folder and remove unnecessary tasks, follow these
steps:
1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkbox related to HP and digital imaging monitor software.
5. Click OK.
6. Restart the system.
The programs removed from the Startup folder will no longer load during
startup.
If the issue still persists I suggest you to perform the following steps:
1. Browse to C:\Program Files\HP\HP Software Update folder
2. Double-click either main.hta or "shellexwin.exe"
3. Click Configure button and select the "never" option
4. Click OK
Now,please check the fucntionality of the All-in-One.
I would like to inform you that you can check for the updates from the below
weblink for your All-in-One.
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=3418705
NOTE: Clicking the link may give an error indicating it is invalid. If this
occurs, copy the portion of the address on the remaining line(s) and paste it
at the end of the address showing in your browser until the complete address
is displayed in the Address box.
I want to be sure the information I provided will help you. If the issue
persists, please do write back to me with observations and results because it
is important that I resolve your issue in a timely manner.
I shall be glad to assistyou further.
Have a nice day.
Sincerely,
Ken
HP Total Care
***Do Not Delete Service Ticket Number***
{ticketno:[8023723901]}
***Do Not Delete Service Ticket Number***
Original TextFrom: (e-mail address removed)
To: HP Support
CC:
Sent: 04/07/09 12:12:14
Subject: HP Photosmart C4480 All-in-One Printer e-mail support
hp e-mail support
Webform submittal date/time : 07 April 2009 12:12:58 UTC
language_code : en
language : English
Country of Residence : United States
product_line : 5M
product_oid : 3418705
product_name : HP Photosmart C4480 All-in-One Printer
part_number : Q8388A,Q8388B,Q8397C,Q8386A
purchase month : 3
purchase year : 2009
problem area : Software & Driver downloads
serial number :CN89MHF0P9
operating system : Microsoft Windows XP Home
How is your product connected to your PC? : USB Cable
error message : see problem description
problem description : About two weeks ago, I bought a new HP Photosmart
C4480 All In One at my local Staples. The Update feature keeps asking if I
want to download and install "Context High Definition Audio Driver (for
AMD)." It downloads OK, but then I get "ERROR Driver installation failed.
Could not find the media device for this driver." How do Iget the Update
feature to stop offering that driver?