IE6 shuts down unexpectedly

[Guest]

I have long had a problem with IE6 shutting down unexpectedly off and on,
usually after a long session of browsing. Each time I get a message that
it's probably caused by a browser add-on but this doesn't seem very likely as
the few add-ons I have are all well-known programs. The enabled add-ons are:

SDHelper.dll (Safer Networking)
AcroIEHelper (Adobe)
dsWeballow.dll (Microsoft)
Various add-ons making up Roboform

I have Windows XP SP2.

Any thoughts?

Ken

 

[siljaline]

I have long had a problem with IE6 shutting down unexpectedly off and on,
usually after a long session of browsing. Each time I get a message that
it's probably caused by a browser add-on but this doesn't seem very likely as
the few add-ons I have are all well-known programs. The enabled add-ons are:

SDHelper.dll (Safer Networking)
AcroIEHelper (Adobe)
dsWeballow.dll (Microsoft)
Various add-ons making up Roboform

I have Windows XP SP2.

Any thoughts?

Ken,
Best guess, Roboform - see if there is a "repair" option in Add/Remove
Programs.

*If no joy > proceed as follows:

Download and run HijackThis;
(http://aumha.org/downloads/hijackthis.zip)
Read this Tutorial *before* first use;
(http://www.bleepingcomputer.com/forums/index.php?showtutorial=42)
Once done > run HijackThis > save a scan log and post it to /any/ of the
following (expert) forums for analysis.
*Note, registration is required prior to posting a log.
- Not listed in any particular order -
(http://aumha.net/viewforum.php?f=30)
(http://www.bleepingcomputer.com/forums/forum22.html)
(http://www.dslreports.com/forum/cleanup)
(http://www.cybertechhelp.com/forums/forumdisplay.php?f=25)
(http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html)
(http://gladiator-antivirus.com/forum/index.php?showforum=170)
(http://forum.networktechs.com/forumdisplay.php?f=130)
(http://forums.maddoktor2.com/index.php?showforum=17)
(http://www.spywarewarrior.com/viewforum.php?f=5)
(http://forums.spywareinfo.com/index.php?showforum=18)
(http://forums.techguy.org/f54-s.html)
(http://forums.tomcoyote.org/index.php?showforum=27)
(http://forums.subratam.org/index.php?showforum=7)
(http://www.5starsupport.com/ipboard/index.php?showforum=18)
(http://www.malwarebytes.org/forums/index.php?showforum=7)
(http://www.wilderssecurity.com/forumdisplay.php?f=26)
(http://makephpbb.com/phpbb/viewforum.php?f=2)
(http://forums.techguy.org/54-security/)
(http://forums.security-central.us/forumdisplay.php?f=13)
(http://castlecops.com/forum67.html)

Post back the URL where you posted your log, *not* the entire log.

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Windows Security, AH-VSOP

Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address is invalid that we may all benefit.

 

[Guest]

Many thanks. I posted the HijackThis log at
http://www.bleepingcomputer.com/forums/forum22-210.html on 18 June but have
not received any responses. I haven't tried disabling Roboform as it is one
of my favourite programs and I'd rather put up with the occasional sudden
closing down of IE than dispense with Roboform. But I will try disabling
Roboform temporarily when I am about to do sme heavy surfing to see if this
stops the unexpected shutting down of IE. The shutting down is intermittent
so it may take time to assess whether disabling Roboform resolves the problem.

 

[siljaline]

Many thanks. I posted the HijackThis log at
http://www.bleepingcomputer.com/forums/forum22-210.html on 18 June but have
not received any responses. I haven't tried disabling Roboform as it is one
of my favourite programs and I'd rather put up with the occasional sudden
closing down of IE than dispense with Roboform. But I will try disabling
Roboform temporarily when I am about to do sme heavy surfing to see if this
stops the unexpected shutting down of IE. The shutting down is intermittent
so it may take time to assess whether disabling Roboform resolves the problem.

The *exact* user name that your registered at Bleeping Computer would help,
Ken, as I cannot find your post.

Silj

--
siljaline

MS - MVP Windows (IE/OE) & Windows Security, AH-VSOP

Security Tools Updates
http://aumha.net/viewforum.php?f=31

Reply to group, as return address is invalid that we may all benefit.

 

[Jon Kennedy]

Looking at your HJT log, I'm wondering if it's your Acronis backup software
that is causing this problem? Can't see anything else there that really
pops out at me, other than the Roboform that's already been mentioned other
than phraseexpress.exe, which is another form shortcut product.

Here's some more troubleshooting for issues that cause IE to shut down
unexpectedly:
http://inetexplorer.mvps.org/archive/answers_5.htm#shuts_down
Could be something as easy as your video drivers that need updating or
reinstalled.

 

[Jon Kennedy]

Though it was this one:
http://www.bleepingcomputer.com/forums/topic55867.html