IE will not launch ...

[Hank Nagel]

Can anybody help me with an IE problem?

I have a DSL connection to the internet. I can
send/receive e-mail and utilize instant messenger
however, I cannot launch the web browser. Whenever I try
to launch IE, I get a little hourglass for about 10
seconds and then nothing.

Apparently something has corrupted my operating system and
short of re-installing Windows 98, I'm at a loss as to
what the problem is.

My Best, Hank

 

[Mike Burgess]

Hank,
The first step to resolve your problem:
Control Panel | Internet Options | Advanced [tab]
Uncheck: "Enable third-party browser extensions (requires restart)"
Click Apply\Ok and restart.

If this allows IE to start, see:
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Don't forget to re-enable the "3rd browser extensions" option (if used)
Many legit applications use that option also.
[more info]
http://support.microsoft.com/?kbid=831432 (XP)
http://support.microsoft.com/?kbid=276393
http://support.microsoft.com/?kbid=826718
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 03-15-04]
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