IE isn't recognizing my broadband connection

[Guest]

I have Time Warner Cable, Road Runner internet, and my internet explore isn't
recognizing my connection. Windows says I have a connection, but when I open
internet explorer it asked to work offline, or retry, but it only gives me a
DNS error page.

 

[Hans Le Roy]

Hi,

Did you check IE's connection settings in Tools, Internet Options,
Connections?

Kind regards

Hans Le Roy
MS MVP Windows/IE-OE

 

[Guest]

Yes, and I also tried both USB, and ethernet connections.

 

[Sandi Hardmeier - MVP]

Here you go:
http://inetexplorer.mvps.org/answers/9.html

--
__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
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Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org

 

[Guest]

I didn't see anything in those links that would help. I do not have a
dial-up connection, I have a broadband connection, through either a USB, or
ethernet cable to my cexternal cable modem. I have gone through the setup,
and it says I should be connected. I have install, uninstalled and installed
again the USB drivers, but it still will not give me an active IE page. This
is a new computer, and has yet to be connected to the internet, so I don't
believe there could be any viruses, or spyware. Especially since I formatted
the hard drive, to reinstall the OS. The Specifics for this computer are,
Dell Dimension 4550, P4, 2.52GHz, 512mb RAM, 30gig HD, and is running MS
Windows XP Home (SP1), and I think the Internet Explorer version is at least
6.0

 

[Robert Aldwinckle]

I have Time Warner Cable, Road Runner internet, and my internet explore isn't
recognizing my connection. Windows says I have a connection, but when I open
internet explorer it asked to work offline, or retry, but it only gives me a
DNS error page.

I suspect both symptoms have a common cause.

The Work Offline/Retry choice is offered because IE can't detect a link
(usually because of a problem with PPPoE software). Clicking on Retry
is analogous to letting dial-up users create a manual connection when
Never dial... is configured--especially after they have forgotten to do that
before asking IE to open a URL.

The second symptom could mean that IE isn't getting a response
to its DNS lookup request and it could be because of interference
or delay caused by the first problem. Besides that though a DHCP
connection may also be interfered with which would explain why the
DNS connection would fail. I suspect though that you might get a
more specific error message for that case.

I suggest you concentrate on changing the first symptom and see
if doing that doesn't avoid both.


Date: Sat, 2 Jul 2005 16:33:01 -0700

running MS Windows XP Home (SP1)

Thank you for finally disclosing your OS. That makes it much
easier to find potentially relevant articles for you, as well as know
what tools and diagnostics you should have available to use.

<title>KB298800 - Many PPPoE Clients from Third-Party Vendors May Not
Operate Properly or Be Installed in Windows XP</title>

(MSKB Boolean search for
PPPoE AND kbwinxpsearch
)


BTW while that Work Offline/Retry prompt is up (or in fact before you
even attempt a connection with IE) it would be interesting to test your link
from a cmd window.

E.g. look at things such as:

ipconfig /all

to see if you do have DHCP and DNS addresses already.

and check the DNS addresses by entering

nslookup

(That puts you into nslookup's subcommand mode.
If it has trouble with the DNS addresses it will show you
timeout messages, etc. Enter exit to leave the subcommand mode.)

Does doing that check before making IE attempt a connection
avoid the two error symptoms?

If these ideas aren't sufficient to get your configuration issues worked out
it would probably be a good idea to post your remaining questions
in a newsgroup which specializes in networking for your OS or to a forum
which specializes in whatever particular type of link software you have.


HTH

Robert Aldwinckle
---

 

[Guest]

I finnally had got it to work, I just had to reset my modem, but now windows
keeps rebooting. I tried repairing windows, it just rebooted in the middle
of it. I then tried to just do a clean install, but it reboots during the
windows setup.