IE Explorer Shutdown and Start Problem

[Guest]

I receive the below Message when I shutdown or reboot my PC
-------------------------------------------------------------------------
End Program – iexplorer.exe

This program is not responding.

To return the Windows and check the status of the program click Cancel.

If you choose to end the program immediately, you will lose any unsaved
data. To end the program now click End Now.

--------------------------------------------------------------------------------
This message comes up when shutting down or rebooting my computer and I have
hit “End†button 3 or more times on different pop-up windows before it will
shutdown or reboot my computer.

When I first turn on my computer or reboot IE explorer takes about 2 minutes
to open. This is also true when trying to open a folder on desktop. After I
open IE Explorer or a folder initially the other ones open normally.
Netscape and other programs on my computer open normally after initial
start-up or after reboot.

I am currently running Windows XP Pro with SP2. I run Norton Antivirus
routinely. I ran windows update today and showed I was up to date.

I would appreciate any idea of what is causing my problem and how can to fix
this it?

 

[Mark L. Ferguson]

To repair all system files, go to Start/Run, and type (or paste in): SFC /SCANNOW

 

[Guest]

Mark,

I ran the SFC /SCANNOW and it didn't resolve my problem that I stated in my
original message.

One thing I notice when I was in the Task Manger was that when I try opening
Iexplorer sometimes it has a 12.9MB memory usage and when the normal one
opens it has a 41MB memory usage. It looks like when I shutdown the larger IE
file it shuts down normally and when shut down my PC the smaller must be
"ended" manually prior to Windows shutting down. I noticed also that when to
open IE it always doesn't open but the Task Manger shows that 12.9 MB memory
usage .

I also still have the problem where it takes 45 seconds plus to open a
folder on my desktop.

Thanks for your initial response,

 

[Mark L. Ferguson]

Try an upgrade, or 'repair' setup.

If you run an XP "Upgrade"setup, from the original, or "Gold" version of the setup CD, and you have SP2 installed, it might go into
a setup loop, and you could lose your install. Uninstall SP2, BEFORE you Upgrade setup from CD (that lacks sp2 on it.)

875350 - How to remove Windows XP Service Pack 2 from your computer: http://support.microsoft.com/default.aspx?kbid=875350

How to Perform a Windows XP Repair Install: http://michaelstevenstech.com/XPrepairinstall.htm