IE error message

[kaysig]

My friend keeps getting the message: Internet Explorer has encountered an
error and must close. What does she need to do to stop this from happening.
She is running XP and IE7.

 

[VanguardLH]

My friend keeps getting the message: Internet Explorer has encountered an
error and must close. What does she need to do to stop this from happening.
She is running XP and IE7.

Based on the dearth of contextual information regarding under what
conditions the error occurs, what other software is running, especially
security or anti-malware programs, and no list of add-ons, here's some
equally targeted troubleshooting information.

How to optimize or reset Internet Explorer 7
http://support.microsoft.com/kb/936213/en-us

Internet Explorer 7 Solution Center
http://support.microsoft.com/ph/8722

 

[philo]

My friend keeps getting the message: Internet Explorer has encountered an
error and must close. What does she need to do to stop this from happening.
She is running XP and IE7.

Have them disable third party extensions

in the advanced options


(tools, internet options )

 

[PA Bear [MS MVP]]

[Crosspost to IE General]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjunction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[The Real Truth MVP]

Try my free FixIE Tool. Download it here
http://pcbutts1.com/downloads/tools/tools.htm