Paint error - Event Viewer logs

[Frank C]

I have a friend running XP that gets a paint error "Paint has encountered an
error and needs to close"
Where, in the event viewer, might she find more detail on this error?

--
Frank C
Dell Inspiron 530S
Win Vista Ultimate 64 bit SP1
Dell studio laptop
Win Vista Ultimate 64 bit SP1
HP Photosmart D7260

 

[nass]

I have a friend running XP that gets a paint error "Paint has encountered an
error and needs to close"
Where, in the event viewer, might she find more detail on this error?

--
Frank C
Dell Inspiron 530S
Win Vista Ultimate 64 bit SP1
Dell studio laptop
Win Vista Ultimate 64 bit SP1
HP Photosmart D7260

Tell her to try these steps and also let her get her XP CD installation
media ready if the system asked her to do so to install the component!
<Q::>
Got to the Control Panel, Add/Remove Programs and select Windows components.
It should be one of the icons on the left side of the Add Remove Programs
Dialog. When that window opens double click Accessories and Utilities
another dialog should open. Double Click Accessories. The next dialog
should have a checkbox for paint at the bottom of the list. If it is
checked, uncheck it and click OK on all the dialogs to uninstall it. Repeat
the process to reinstall it.

If it was unchecked just check it to install it.

A second option would be to restore you computer to an earlier date when it
was working.

Let me know if that works, Ed
</Q::>
<Q::>
If reinstalling paint (as Mary has suggested) doesn't help, this fix usually
works:

Close any/all instances of MSPaint. Then start/run regedit, navigate to this
key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Applets\Paint

Hightlight (click on it) that key and delete it. Close the registry editor
and reopen Paint.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
</Q::>
If the above didn't help try to make her run this command:
sfc /scannow


HTH
nass

 

[Jose]

I have a friend running XP that gets a paint error "Paint has encounteredan
error and needs to close"
Where, in the event viewer, might she find more detail on this error?

--
Frank C
Dell Inspiron 530S
Win Vista Ultimate 64 bit SP1
Dell studio laptop
Win Vista Ultimate 64 bit SP1
HP Photosmart D7260

Minimize back and forth Q&A and eliminate guesswork and assumptions:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
back here.

There will be some personal information (like System Name and User
Name), and whatever appears to
be private information to you, just delete from the pasted
information.


To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System.
Some logs may be almost or completely empty.
Not every event is a problem, some are informational messages that
things are working okay and some are warnings.
No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event
means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are
black up and down arrow buttons to scroll through the open events. The
third button that looks like
two pages on top of each other is used to copy the event details to
your Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button
under the up and down arrows to copy the details and then you can
paste the details (right click, Paste
or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered),
then reproduce your issue, then look at just the events around the
time of your issue.