IE encountered a problem ....

[Guest]

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

 

[Guest]

I hide all ms services and disable all other services in msconfig, and launch
the IE, I stll get the same message. When I click close, the browser will
close. Please advie how do I go about resolving the issue, thanks

 

[Malke]

I hide all ms services and disable all other services in msconfig, and launch
the IE, I stll get the same message. When I click close, the browser will
close. Please advie how do I go about resolving the issue, thanks

Please do a more thorough search for malware. Go through these general
malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please).

Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigStoreUSA). Please be aware that not all local shops are skilled at
removing malware and even if they are, your computer may be so infested
that Windows will need to be clean-installed. Have all your data backed
up before you take the machine into a shop.


Malke

 

[Guest]

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass

 

[Guest]

I did all the necessary things (that both Malke and Nass said) and when I run
(in safe mode) the AVG, Spybot and Anti-Spyware, nothing significant found
except cookies . However for Anti-Spyware, it wanted to change my homepage
which I disallow (may be I should have allow it asmy homepage may have been
infected since I can see your posting from the shortcuton my desktop.
However, will I launch the IE from the task bar, its a blank page with the
IE6 error message.)

At the moment, I am running Windows Live Onecare and will re-run
Anti-spyware and allow the change of homepage. Good question, I dont really
know what AVG does but I always think its a spyware.
The Add-ons looks very ordinary:-

Shockwave Flash Object- Macromedia
SSHelper Class-Sun Microsystem
Sun Java Console -Sun Microsystem
Window Genunine Advantage - MS
Windows Live Safety .. (2X) -MS
WuwebControl Class - MS

Will revert with the Windows Live Onecare once its done. Thanks

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass

 

[Guest]

What the Anti-Spyware software Name wanted you to change your Home page and
to what name, could you be more descriptive please?.
Best if you didn't allow the change and run the HijackThis and send the log
to any forum for analysis.
HTH.
nass

I did all the necessary things (that both Malke and Nass said) and when I run
(in safe mode) the AVG, Spybot and Anti-Spyware, nothing significant found
except cookies . However for Anti-Spyware, it wanted to change my homepage
which I disallow (may be I should have allow it asmy homepage may have been
infected since I can see your posting from the shortcuton my desktop.
However, will I launch the IE from the task bar, its a blank page with the
IE6 error message.)

At the moment, I am running Windows Live Onecare and will re-run
Anti-spyware and allow the change of homepage. Good question, I dont really
know what AVG does but I always think its a spyware.
The Add-ons looks very ordinary:-

Shockwave Flash Object- Macromedia
SSHelper Class-Sun Microsystem
Sun Java Console -Sun Microsystem
Window Genunine Advantage - MS
Windows Live Safety .. (2X) -MS
WuwebControl Class - MS

Will revert with the Windows Live Onecare once its done. Thanks

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Either AVG or Super Antispyware that I have installed wanted to change my
home page to the std msn page. The strange thing is say from the
windowsupdate page and go to I.O and change my home page or any other
webpage, then launch the IE from taskbar, it will show up meaning I can surf
but when I then change to my home page, the error message will appears.

There is nothing wrong with my original homepage website as I can access
from another pc without any problem. Will check with the web host next week.
Guess it has something to do with BHO or its certificate that is corrupted
and I need to download a fresh before I can view the page.

Window Live Onecare scan doesn't helps too. Posted a HJ log in the forum
...............thanks and will keep you posted of the progress.

What the Anti-Spyware software Name wanted you to change your Home page and
to what name, could you be more descriptive please?.
Best if you didn't allow the change and run the HijackThis and send the log
to any forum for analysis.
HTH.
nass

I did all the necessary things (that both Malke and Nass said) and when I run
(in safe mode) the AVG, Spybot and Anti-Spyware, nothing significant found
except cookies . However for Anti-Spyware, it wanted to change my homepage
which I disallow (may be I should have allow it asmy homepage may have been
infected since I can see your posting from the shortcuton my desktop.
However, will I launch the IE from the task bar, its a blank page with the
IE6 error message.)

At the moment, I am running Windows Live Onecare and will re-run
Anti-spyware and allow the change of homepage. Good question, I dont really
know what AVG does but I always think its a spyware.
The Add-ons looks very ordinary:-

Shockwave Flash Object- Macromedia
SSHelper Class-Sun Microsystem
Sun Java Console -Sun Microsystem
Window Genunine Advantage - MS
Windows Live Safety .. (2X) -MS
WuwebControl Class - MS

Will revert with the Windows Live Onecare once its done. Thanks

:

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass

 

[Guest]

After re-installing a few times of Java, the problem was resolved. Thanks for
all the help.

Either AVG or Super Antispyware that I have installed wanted to change my
home page to the std msn page. The strange thing is say from the
windowsupdate page and go to I.O and change my home page or any other
webpage, then launch the IE from taskbar, it will show up meaning I can surf
but when I then change to my home page, the error message will appears.

There is nothing wrong with my original homepage website as I can access
from another pc without any problem. Will check with the web host next week.
Guess it has something to do with BHO or its certificate that is corrupted
and I need to download a fresh before I can view the page.

Window Live Onecare scan doesn't helps too. Posted a HJ log in the forum
..............thanks and will keep you posted of the progress.

What the Anti-Spyware software Name wanted you to change your Home page and
to what name, could you be more descriptive please?.
Best if you didn't allow the change and run the HijackThis and send the log
to any forum for analysis.
HTH.
nass

I did all the necessary things (that both Malke and Nass said) and when I run
(in safe mode) the AVG, Spybot and Anti-Spyware, nothing significant found
except cookies . However for Anti-Spyware, it wanted to change my homepage
which I disallow (may be I should have allow it asmy homepage may have been
infected since I can see your posting from the shortcuton my desktop.
However, will I launch the IE from the task bar, its a blank page with the
IE6 error message.)

At the moment, I am running Windows Live Onecare and will re-run
Anti-spyware and allow the change of homepage. Good question, I dont really
know what AVG does but I always think its a spyware.
The Add-ons looks very ordinary:-

Shockwave Flash Object- Macromedia
SSHelper Class-Sun Microsystem
Sun Java Console -Sun Microsystem
Window Genunine Advantage - MS
Windows Live Safety .. (2X) -MS
WuwebControl Class - MS

Will revert with the Windows Live Onecare once its done. Thanks

:



:

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Good work Priceless <g>, thanks for letting us know.
Good luck.
nass

After re-installing a few times of Java, the problem was resolved. Thanks for
all the help.

Either AVG or Super Antispyware that I have installed wanted to change my
home page to the std msn page. The strange thing is say from the
windowsupdate page and go to I.O and change my home page or any other
webpage, then launch the IE from taskbar, it will show up meaning I can surf
but when I then change to my home page, the error message will appears.

There is nothing wrong with my original homepage website as I can access
from another pc without any problem. Will check with the web host next week.
Guess it has something to do with BHO or its certificate that is corrupted
and I need to download a fresh before I can view the page.

Window Live Onecare scan doesn't helps too. Posted a HJ log in the forum
..............thanks and will keep you posted of the progress.

What the Anti-Spyware software Name wanted you to change your Home page and
to what name, could you be more descriptive please?.
Best if you didn't allow the change and run the HijackThis and send the log
to any forum for analysis.
HTH.
nass

:

I did all the necessary things (that both Malke and Nass said) and when I run
(in safe mode) the AVG, Spybot and Anti-Spyware, nothing significant found
except cookies . However for Anti-Spyware, it wanted to change my homepage
which I disallow (may be I should have allow it asmy homepage may have been
infected since I can see your posting from the shortcuton my desktop.
However, will I launch the IE from the task bar, its a blank page with the
IE6 error message.)

At the moment, I am running Windows Live Onecare and will re-run
Anti-spyware and allow the change of homepage. Good question, I dont really
know what AVG does but I always think its a spyware.
The Add-ons looks very ordinary:-

Shockwave Flash Object- Macromedia
SSHelper Class-Sun Microsystem
Sun Java Console -Sun Microsystem
Window Genunine Advantage - MS
Windows Live Safety .. (2X) -MS
WuwebControl Class - MS

Will revert with the Windows Live Onecare once its done. Thanks

:



:

I click on these 2 links: images.ask.com and shopping.com and the next time I
cannot use my IE6. It will say "IE encountered a problem .............." and
when I click close, the browser will close. The 3rd party extensions are
uncheck. I ran the AVG scan and deleted all the findings but it does not
help. Where are the plug-ins located? How can I get the IE to work
again........ thanks

What AVG did find , is the AVG virus scan or malware scan?.
Try the following cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run disk Clean up ( if your system been set to remember the password you can
be selective in your cleaning) then Defrag in Safe Mode.
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if your issue resolved, keep an eye and see your
system traffics (monitor your system traffics I/O traffics).

If you want to be sure 100% try to send your HijackThis to many of the
forums specialist in HijackThis Log analysis:
=Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
Let us know.
Regards,
nass