ie crashes on some websites

[Guest]

Starting last week, one computer in my house (wireless network through
comcast) started having trouble loading certain websites (www.ebay.com,
www.comcast.net, many others including this one - went fine through most of
the windows support site, but when I clicked on "add new question" I got the
same crash)

What happens? I get the "Microsoft Internet Explorer has encountered a
problem and needs to close" error box, and then I have it send the error
report, and it closes the browser window and restarts IE. Error signature
info:

AppName: iexplore.exe
AppVer 6.0.2800.1106
ModName: mshtml.dll
ModVer: 6.0.2800.1479
Offset: 00132633

I could post more "techinical info" on the error if needed - when I do
report the error and it brings me to a Microsoft page for more info, it says
that this is an unknown error and gives just general suggestions for fixing
computers (anti-virus, etc.)

Other info about this computer - the cable modem includes a hardware
firewall. No anti-virus installed on this computer (it's got too little
memory - av programs slowed it WAY down), but I run free onlin AV programs
frequently (like Trend Micro's House Call)

Since this has happened several times, I have done the following:
* Disk Cleanup
* Ran Spybot 1.3 and cleaned up whatever it found (I do this regularly)
* Ran Trend-Micro's free online "House Call" anti-virus program. It found
one trojan in C:\NULL, and couldn't clean it, so I deleted that file. Error
messages still happening on same web pages

I have also run HijackThis and have worked with their support people - they
found one BHO that they had me fix, but don't have other solutions at the
moment.

Any help at all? I can't figure this out and it is keeping me from using
that computer for most things!

 

[Guest]

BTW - computer is Windows ME, with all of the available updates

 

[Sandi - Microsoft MVP]

Here you go:
http://inetexplorer.mvps.org/answers.htm#mshtml

--
Hyperlinks are used to ensure advice remains current
Visit the Internet Explorer Online Community:
http://www.microsoft.com/windows/ie/community/default.mspx
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

 

[Guest]

Thanks for the tips - I tried the fixes listed under IE6 ME mshtml errors
(running msconfig and extracting files).

Method 1 - I reinstalled IE6 Service Pack 1 (it is okay that I have SP1,
right, even though it's Windows ME) That didn't fix anything.

Method 1 - I successfully extracted the first file (ie_1.cab), but when I
tried to extract mshtml.dll, I got a message that said that the file was
protected and could not be moved, etc. How do I get around this in order to
extract that one file?

Meanwhile, I have also purchased and installed PC-Cillin on that computer,
ran a scan which found a Trojan in one of the windows system files. It
quarantined it, but I still can't load most web pages...

Thanks for all the help you can give me!