IE application retaining credentials (?!?)

[Joe Murphy]

Our web-based Helpdesk application runs on IIS and I cannot, for the life of
me, get it to work on my personal XP box over a Cisco VPN connection.

On my XP box, I log in locally and then fire up the Cisco VPN client and
authenticate using my domain username and password (let's call it
mycorp/JM). I can access all manner of network resources including file
shares and Outlook and I can even browse using my company's proxy server.
Good to go.

When I try to open our Helpdesk application, I am getting a message from the
app itself telling me that I am not authorized to use Helpdesk. The
application seems to believe that I am authenticated as another user,
specifically my 'admin' account (let's call it mycorp/adminJM).

So I killed temporary internet files, tried connecting over RRAS. Same exact
results. The application thinks I am mycorp/adminJM even when I authenticate
as mycorp/JM.

This leads me to believe that at some point in time I logged in as
mycorp/adminJM (perfectly likely, actually) and opened the Helpdesk
application. This adminJM username is stuck somewhere and I can't seem to
'dislodge' it.

Where do I start troubleshooting this?

Thanks,
JM

 

[Robert Aldwinckle]

So I killed temporary internet files, tried connecting over RRAS. Same exact

results. The application thinks I am mycorp/adminJM even when I authenticate
as mycorp/JM.

That wouldn't change Cookies which could be where the account info
is being retained.

Try deleting any Cookies associated with that site.

 

[Guest]

All cookies were deleted from Temporary Internet Files with the same results.

 

[Jim]

I'm having the same issue with one of my users with IE
6.0. Any site that requires credentials to login (except
hotmail for some reason) comes up as if he's already
tried to login with the wrong info. I've been at this
for a week, I deleted cookies, reset to default web
stettings, made sure the firewall was ok, etc, etc. No
answer yet!