Icons, taskbar, pointer disappear

[Guest]

Asus K8V-X
AMD Athlon 64 3400+
Kingston 2x 512MB ddr400
Maxtor DiamondMax Plus 9 80GB SATA
Windows XP Home SP2

After fresh installation on new machine, when I shut down the computer at
end of the first session and re-boot, Windows dies. All I get is the desktop
background. Desktop icons disappear, mouse pointer disappears, no "start"
icon, no taskbar, no task manager - can't do anything.

Windows seems to load successfully onto the new machine as I'm able to use
Control Panel and change settings, etc. I can shut down and re-start fine.
But then I load ASUS driver to enable the onboard Ethernet, hook up the
ethernet cable, load SBC Yahoo DSL setup software and log onto the internet.
That's when Windows dies after re-starting.

I've re-formatted the hard drive and reloaded Windows twice, but it's
happened each time. I've been using the SBC software on my old machine (Win
98) for three months without a problem. I called SBC, but they referred me
to the pc vendor (which is me).

Anyone got any ideas?? Thanks alot.

 

[Michael Solomon \(MS-MVP\)]

Check with Asus for updated driver, contact Asus tech support, check Asus
website for known issues. It sounds as though it is a driver problem and
drivers are the responsibility of the device manufacturer.

It's possible the driver is in conflict with something else on your system,
you might try looking in Event Viewer for any errors that correspond to when
you have the problem but I have a feeling, all stems from the driver. Open
Control Panel, open Administrative Tools, open Event Viewer and look for
corresponding errors, then double click the error as the information inside
may give a clue as to the source of the issue.

If you have a XP 64-bit CD, at the desktop, you might place the CD in the
drive. If it runs as 32-bit XP runs, a setup screen will appear with the
option to "Check System Compatibility." Select that option, the report it
generates may give a clue as to the source of this issue.

If none of the above helps, you should have received material with your
64-bit version of XP for appropriate newsgroups in which to seek help. You
might also check the windowsxp.hardware newsgroup.