I can't sign onto MSN Messenger

[Laura]

on Thursday 27th November, i tried to sign onto MSN
messenger but failed. Usually I don't have any problem. My
ISP is MSN explorer, and every time I try to log on it
keeps telling me that either my sign-in name or password
is incorrect, or that I have to check my Internet
connection. I know my internet connection is fine, because
I can access sites on the internet (using internet
explorer, because MSN explorer is failing to work). I have
linked my hotmail account to Outlook Express, and I can
receive emails fine. But I still cant get onto MSn
messenger. I have been on numerous help sites, telling me
to adjust my LAN and Network settings, clear the 'I use a
proxy server' box, etc...but still nothing works. I am
really confused, and have no idea how to sort this out on
my own. Please help me, I would really appreciate it, and
I am really missing going on msn!!!!

 

[Jessica]

I'm Having the exact same problem as you! it sucks...does
anybody know how to fix it?

 

[nicOle]

its the same thing with me and i have nno clue how to fix it??? how di
uu fix it?

-
nicOl

 

[Jonathan Kay [MVP]]

Greetings Nicole,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
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