MSN Messenger

[Guest]

Hi there all, first of all i want to say thanks for this wonderful site.
Secondly i am strugglying soooo much. I use to have msn messenger until my
pc gave me probs, they took XP off and then later put it back on. Now my msn
messenger doesnt want to work. It gives me this message "We are unable to
sign you in to .NET Messenger Service, possibly because of a problem with the
serive or with your Internet connection. Please make sure that you are
connected to the Internet. 0x8100301"

Well i am connected to the Internet and i am sure the connections are
correct. I did re-install msn messenger. I just dont know where the problem
is. We have a firewall but i must add that the other pc in the office are
able to go onto msn messenger only i experience the problem. If anyone can
be of help i would appreciate that.

Regards

Toy

 

[Jonathan Kay [MVP]]

Greetings T,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.