I cannot print or scan pls help

[Pool]

Hi Everyone

I have an Hp psc 1315 recently i cannot print or scan.I thought it was
something related to the driver so i uninstalled/reinstalled the software
still it didn't solve the problem.I thought maybe it's the universal serial
bus controllers so i uninstalled/reinstalled it again didn't solve the
problem.My usb mouse and digital camera are working ok so it's not a faulty
usb port.I got a new usb cable still the same.I don't know what else to do.I
don't want to reinstall windows so if their is another solution i would very
much appreciate it.I use windows xp professional edition version 2002.Thank
you in advance.

 

[Rey Santos]

During installation the printer should be unplugged from the USB port untill
you are prompted to connect it (powered).
HP Customer Car
http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&rule=831&product=top

 

[Richard in AZ]

| Hi Everyone
|
| I have an Hp psc 1315 recently i cannot print or scan.I thought it was
| something related to the driver so i uninstalled/reinstalled the software
| still it didn't solve the problem.I thought maybe it's the universal serial
| bus controllers so i uninstalled/reinstalled it again didn't solve the
| problem.My usb mouse and digital camera are working ok so it's not a faulty
| usb port.I got a new usb cable still the same.I don't know what else to do.I
| don't want to reinstall windows so if their is another solution i would very
| much appreciate it.I use windows xp professional edition version 2002.Thank
| you in advance.
|

This is not a Windows XP problem, it is an HP Printer problem.
You need to go to HP tech support.

 

[Pool]

Hi everyone

Thank you for replying to my message.During installation i unplugged the
USB port and when it prompt me to connect i did and it gave me "The device
setup has failed to complete" then it gave me the option to retry again and
when i did it gave me device is now detected and working.But when i print or
try to scan it hangs so i don't know what else to do.Also i checked the
printer without being connected to the computer it's printing ok so i don't
know what else to do.Any ideas.Thank you

 

[Bruce Chambers]

Hi Everyone

I have an Hp psc 1315 recently i cannot print or scan.I thought it was
something related to the driver so i uninstalled/reinstalled the software
still it didn't solve the problem.I thought maybe it's the universal serial
bus controllers so i uninstalled/reinstalled it again didn't solve the
problem.My usb mouse and digital camera are working ok so it's not a faulty
usb port.I got a new usb cable still the same.I don't know what else to do.

I should think the obvious next step would be to contact HP's Tech
support to determine what's wrong with the printer.




--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot