Hyperlinks

[JeffH]

Hi,

I have a few users in my office that insist on using Word 2002 as their
email editor with Outlook 2002 . The problem that I find is that hyperlinks
don't get sent to
recipients as hyperlinks. When they are received, the link is just plain
text. Any ideas as to how I can rectify this situation and allow recipients
to see items as hyperlinks.

Thanks in Advance,
Jeff

 

[Sue Mosher [MVP-Outlook]]

Describe how the users are inserting the links in their messages. They work
fine for most people.

 

[JeffH]

My users will add a link the same way they would attach a file. They click
on the paperclip, select the file they want to add but instead of clicking
on 'insert', I have them clicking the down-arrow next to this and select 'As
Hyperlink ...'. One of the most interesting things is that the item becomes
blue and is underlined on the message while they are composing, but once
they send it, the <File Path:\name> becomes plain text with no underline on
the recipients Win2K machine. Even in their 'Sent Items' on their Win2K
machine, it is plain text with no underline.

The odd thing is that this only occurs with users who have Word as their
default email editor. If I have them turn off Word as their email editor,
everything is OK.

It's very odd circumstances. I wonder if this could have anything to do with
my Exchange 5.5 server.

Thanks,

Jeff

 

[Sue Mosher [MVP-Outlook]]

Outlook 2003 has the same problem. A workaround is to switch the message
format to HTML and make it an explicit file:// hyperlink:

1) Insert the file link as you normally would.
2) Choose HTML from the drop-down list on the toolbar to change the message
format from RTF to HTML.
3) Right-click the underlined link and choose Edit Hyperlink
4) Under Address, type file:// before the path to the file. You can delete
file:// from the "Text to display" box. Click OK to save the change to the
link.
5) Optionally, choose Rich Text from the drop-down list on the toolbar to
return the message format to RTF before sending.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Is there not a fix for this problem besides the workaround? I have a number
of users that send multiple emails a day with hyperlinks. To ask them to do
this each time is a bit much. We are using Outlook 2003 also.

Rich