Hyperlinks don't work in 2003

  • Thread starter Brenda from Michigan
  • Start date
B

Brenda from Michigan

Outlook 2003 SP3

User says she can click hyperlinks in emails sent to her and they work.
However, when she types a hyperlink into an email she is composing, it does
not link. No error, just nothing happens.

We discovered this occurs when using HTML format. Plain Text and Rich Text
hyperlink OK. We tried going to IE and clicking the "Reset Web Settings"
button and it didn't work. Is there something else to try or is this by
design that HTML format does not hyperlink? TIA...
 
D

Diane Poremsky [MVP]

does it work if she presses enter at the end of the hyperlink? if not, check
autocorrect settings in tools, options, spelling, autocorrect button - there
is an option to make web addresses hyperlinked.

--
Diane Poremsky [MVP - Outlook]



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mailto:[email protected]

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http://forums.slipstick.com/showthread.php?t=22205
 
B

Brenda from Michigan

No it doesn't. Outlook is using the setting to use Word Autocorrect if not
using Word as email editor. We've checked all the Autocorrect settings and
they are checked to use hyperlinks. We don't see the autoformat settings
within Outlook.

At this point I'm becoming convinced it is a Registry problem. Do you know
of any fixes in that area we could try? We seems to have all the settings
correct but the feature still doesn't work. TIA...

Diane Poremsky said:
does it work if she presses enter at the end of the hyperlink? if not, check
autocorrect settings in tools, options, spelling, autocorrect button - there
is an option to make web addresses hyperlinked.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Brenda from Michigan said:
Outlook 2003 SP3

User says she can click hyperlinks in emails sent to her and they work.
However, when she types a hyperlink into an email she is composing, it
does
not link. No error, just nothing happens.

We discovered this occurs when using HTML format. Plain Text and Rich
Text
hyperlink OK. We tried going to IE and clicking the "Reset Web Settings"
button and it didn't work. Is there something else to try or is this by
design that HTML format does not hyperlink? TIA...
 
V

VanguardLH

Brenda said:
No it doesn't. Outlook is using the setting to use Word Autocorrect if not
using Word as email editor. We've checked all the Autocorrect settings and
they are checked to use hyperlinks. We don't see the autoformat settings
within Outlook.

At this point I'm becoming convinced it is a Registry problem. Do you know
of any fixes in that area we could try? We seems to have all the settings
correct but the feature still doesn't work. TIA...

Not a registry issue (regarding the URL scheme). URL links are nothing
but plain text. That's it. If an e-mail client shows something special
about a particular string it is because that client parsed the string
and gave it special formatting, like underlining, and made it clickable
(to use whatever handler is associated to the filetype for that string).

Why is the person *writing* the e-mail trying to click on the URL
string? I don't use Word for composing e-mails. It shoves in way too
much bloat and directives that can only be used by a recipient that also
uses Word to read that e-mail. But as I recall, for URL strings within
a document, you have to hit Ctrl+mouseclick to make the string clickable
in Word. If using Word to compose your e-mails, have you used Word's
scheme of clicking on URL-like strings in the document? In Word, when
you hover the mouse over the URL string, a popup appears telling you to
hit Ctrl and then do the mouse click. If you don't see the hover help
or Word hasn't changed the coloring and added underlining to the URL
string then perhaps it is because you haven't entered a valid URL
string. What URL string(s) are you adding to the document?

Are you using Word as the e-mail editor or are you using the e-mail
editor embedded in Outlook 2003? Changing AutoFormat options in Word
make no difference if you aren't using Word to compose the document. If
using the embedded editor in Outlook 2003, it has its own AutoCorrect
settings.

Is the e-mail editor (Word or Outlook 2003) actually showing the URL
string as a clickable link?
 
B

Brenda from Michigan

Thanks for your response.

User is not using Word as email editor. She wants hyperlinks to link to
test them before email them out. www.cnn.com or http://www.cnn.com

Within Word you can click Tools | Options | Edit and deselect "CTRL + Click
to follow hyperlink" to make your links click without using the CTRL key.
Try it.

Yes, the link text changes color and becomes underlined, but no, there is no
hover or hyperlink activity. I duplicate that response on my PC whenever
using HTML as the mail format. Word setting do affect Outlook if as
suggested above Outlook has the setting
 
B

Brian Tillman [MVP - Outlook]

User is not using Word as email editor. She wants hyperlinks to link to
test them before email them out. www.cnn.com or http://www.cnn.com

For HTML messages, Outlook's built-in editor, while changing the appearance
of URLs to that they *look* active does not actually make them active to the
sender. If she wants to check them, she should copy them to a web browser or
use one of the formats where they become active. The behavior you observe,
active in Plain Text or Rich Text but not in HTML, seems to be normal. I'll
agree it doesn't make much sense.
 
B

Brenda from Michigan

Thank you SO much Diane and Brian. We thought we were losing our marbles here!

Diane Poremsky said:
That's just a limitation of the outlook editor. She'll need to use word as
the editor if she wants to click the links or copy and paste them into the
browser.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Brenda from Michigan said:
Thanks for your response.

User is not using Word as email editor. She wants hyperlinks to link to
test them before email them out. www.cnn.com or http://www.cnn.com

Within Word you can click Tools | Options | Edit and deselect "CTRL +
Click
to follow hyperlink" to make your links click without using the CTRL key.
Try it.

Yes, the link text changes color and becomes underlined, but no, there is
no
hover or hyperlink activity. I duplicate that response on my PC whenever
using HTML as the mail format. Word setting do affect Outlook if as
suggested above Outlook has the setting
 

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