Hyperlinks in sent email not working


G

Guest

I can set up a hyperlink to a file on our company's shared drive. It works
for me and the person I send it to. When she sends to it out to folks it
doesn't work. They get a "Cannot find file..." error message. The sender has
removed check boxes from Outlook/Tools/Options/Security/Change auto download
settings,shut down and opened Outlook to try again. I sent her the link again
and it still doesn't work.

The link she's sending is not forwarded. She cut and pasted the text
hyperlink from the email I sent to her. When I send the link to the folks
that can't use the other one she sends, it works. Is it another setting on
the sender's machine?
Thanks for your insight.
 
Ad

Advertisements

G

Guest

Hey Ben...They all have access to this network drive, confirmed by them
accessing the file when I send the hyperlink. We're all using Outlook 2003.
 
G

Guest

This morning I re-built the hyperlink in Word and cut and pasted same into a
new email. This is what I did yesterday. (We don't have the hyperlink option
within Outlook available.) This time, I left the "Text to Display" box empty
and the hyperlink remained the file name. (Obviously, yesterday it was the
indicated text).It worked for me, the person I sent it to, and the people she
sent it to. I wish I knew why it worked now? Any ideas since the link worked
when I sent it, it just didn't work when she sent it? Thanks for your
insight.
 
Ad

Advertisements

G

Guest

I can only assume that the administrator has removed that functionality from
the department. (I didn't call the help desk to discuss).
I appreciate your interest in my post. Thanks.
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top