HPAsset Message

[Guest]

I just purchased an HP M8000 with Vista. Yesterday, I started getting
numerous pop up windows with the message, "HPAsset is not working. Search
online for a solution". When I click on the search online, nothing happens.
I can't find this program on my PC or even know what it is. I contacted HP
support and the guy had me try some things, but nothing worked. I did a
search on MS website and nothing helpful turns up.

Anybody know what this is and how to get rid of this message.

 

[Malke]

I just purchased an HP M8000 with Vista. Yesterday, I started getting
numerous pop up windows with the message, "HPAsset is not working. Search
online for a solution". When I click on the search online, nothing happens.
I can't find this program on my PC or even know what it is. I contacted HP
support and the guy had me try some things, but nothing worked. I did a
search on MS website and nothing helpful turns up.

Anybody know what this is and how to get rid of this message.

Since this is obviously an HP item, contact HP tech support.


Malke

 

[Guest]

I did and they were not of much help. The guy didn't seem to understand the
issue and the fix he gave me did not work. May have to try again and get
someone else.

 

[Lang Murphy]

I did and they were not of much help. The guy didn't seem to understand
the
issue and the fix he gave me did not work. May have to try again and get
someone else.

If you can't get it fixed within the "no fault" return period, take it back
to the seller and return it. As the other person said, this is obviously an
HP utility, not a Vista utility. Do a search on your HD for "hpasset" and
see what turns up. If it's in your startup folder (heh... if that's what
it's still called in Vista) then maybe deleting the shortcut will prevent
the app from starting and throwing the error msgs. It might also be in the
Run key in the registry. If it's there, you could whack that entry and that
would prevent it from running.

Lang

 

[Guest]

I typed hpasset into the searchbar and had no problem finding many, many
articles on the subject. You can type almost anything in the searchbar and
get an answer. You should try it sometime.

 

[Guest]

I just purchased an HP M8000 with Vista. Yesterday, I started getting
numerous pop up windows with the message, "HPAsset is not working. Search
online for a solution". When I click on the search online, nothing happens.
I can't find this program on my PC or even know what it is. I contacted HP
support and the guy had me try some things, but nothing worked. I did a
search on MS website and nothing helpful turns up.

Anybody know what this is and how to get rid of this message.

I am having that same pop up and I have no clue where it is hiding. I have
looking all over and I can't find a thing about it or anywhere to turn it off.

 

[Malke]

I am having that same pop up and I have no clue where it is hiding. I have
looking all over and I can't find a thing about it or anywhere to turn it off.

Do a clean boot. Something that HP has installed, either preinstalled
with all the cr*p they put on at the factory or from some HP software
you've installed such as a printer, is the culprit.

How to perform a clean boot in Vista and XP:

http://support.microsoft.com/kb/331796


Malke

 

[Malke]

I also contacted HP online and they told me to go into HP Advisor,
preferences, messaging and then uncheck all options under "connections"
and also check no under "customer experience enhancements". He said
that would be a temporary fix and that I should check back in about 2
weeks to see if they have a permanent fix. Unfortunately, I did what
he said, but I am still getting the errors.

If I take off Total Care Advisor as was suggested by another post, what
do I do about updates etc?

You *should* take off "Total Care Advisor". You can just check for
updates at HP's support site if you feel you need them. Once your
machine is running stable, unless you're a gamer you don't need to be
messing about with updating anything anyway.


Malke

 

[Pro se072]

We have already fxed this issue. Afurther search in google woulf have provided you with the appropriate links. Please refer to the following links iorder to address this problem that has been solved and the thread history and lastest fix in Post #26
at the following link

http://forums.techguy.org/windows-vista/596371-solved-hp-total-care-advisor.html

and Post # 1 in Tips and Tricks @ the following link

http://forums.techguy.org/tech-tips-tricks/605706-solved-hp-total-care-advisors.html

and also here in this forumn that has linked the solution post in prior history in the first week of August, 2007 in the eggheadcafe.com link

http://www.eggheadcafe.com/software/aspnet/30471234/hp-total-care-advisor-fai.aspx

If you need further assistance, does hesitate to reply and I will assist on this matter so that you will not have to do a total recovery. People who are not aware of the issue usually provide annoying and inadequate information and suggestions such as trying to return you unit. We have resolved this problem and I suggest you follow the thresd history and tips and tricks in your repair to this issue as many have already done so. Good Luck prose072
NEW INSTRUCTIONS FOR FIX UPDATED AS OF 8/05/2007

READ THIS FOR A FIX TO HP TOTAL CARE ADVISOR WINDOWS VISTA

First: Goto system restore and click on the advance tab and at the bottom of the screen click on create system retore point, Name the point "____"and then you may begin when the point is finished being created.

* STEP ONE: UNINSTALL HP TOTAL CARE ADVISOR

THEN FOLLOW INSTRUCTIONS BELOW and IN LINK and at Microsoft WINDOWS:

http://www.microsoft.com/communities...1-f3dab10b721d

* STEP TWO:
(Desktop Version) GOTO http://www.mediafire.com/download.php?atzyaekamsn

and (Laptop version) GOTO http://www.mediafire.com/download.php?1ecldbjnetf

DOWNLOAD AND SAVE FILE hp_total_care_advisor.rar (11.41MB) TO DESKTOP »

* STEP THREE: GOTO http://h30155.www3.hp.com/helpandsupport/


DOWNLOAD FILE AND SAVE TO DESKTOP

THEN RUN FILE » sp36082.exe(5.61 MB)

SELECT YES TO OVERWRITE ALL FILES (THIS IS THE LIBRARY FILES NOT THE PROGRAM FILES)

*STEP FOUR: GOTO http://www.filehippo.com


in the searchbar @ filehippo.com [type] winrar

download and save WinRAR 3.70
RARLab - 1.15MB (Shareware) to desktop

* Step Five:go to explore and Program Files folder, and open folder Hewlet-Packard, and delete the subfolder HP ADVISOR


* Step Six: run WinRAR 3.70 RARLab - 1.15MB (Shareware) and extract the rar file hp_total_care_advisor.rar you saved on your desktop


* Step Seven: your HP TOTAL CARE ADVISOR should be installed and have created a new subfolder HP Advisor in the HEWLETT-PACKARD Program Files folder, If the system promts you to create the folder or browse to install in that location file.


* Step Eight: Go to the application HP Advisor file in the newly created HP Advisor Subfolder create a shortcut to desktop for the application and then run the application.


Everything should be fine from there on out and it is your option to place the application to run on startup or not in your msconfig settings, I choose not so that I have the additional RAM available to run the system faster and the application as needed instead of on startup.

* Step Nine: After everything is running as it should and all your setting are as you need them and would like them, Then run System restore again and choose the advanced tab and select to Create a new Restore point and Name it After InstalL Setup of "_______" previous named point afterward and again to secure your system integrity as you did in the begining.

--------------------------------------------------------------------------------
Last edited by prose072 : 06-Aug-2007 06:52 PM at 06:52 PM. Reason: UPDATED INFORMATION ON LINK LIVE TO SOLVE ISSUE



EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Pro se072]

HP TOTAL CARE ADVISOR FAILURE SOLUTION UPDATE LINK FOR REPAIRS VISTA fix stops failures none responsive HP Advisors, HP Asset - prose072 - Pro se072
03-Sep-07 06:24:36

We have already fxed this issue. Afurther search in google woulf have provided you with the appropriate links. Please refer to the following links iorder to address this problem that has been solved and the thread history and lastest fix in Post #26

at the following link



http://forums.techguy.org/windows-vista/596371-solved-hp-total-care-advisor.html



and Post # 1 in Tips and Tricks @ the following link



http://forums.techguy.org/tech-tips-tricks/605706-solved-hp-total-care-advisors.html



and also here in this forumn that has linked the solution post in prior history in the first week of August, 2007 in the eggheadcafe.com link



http://www.eggheadcafe.com/software/aspnet/30471234/hp-total-care-advisor-fai.aspx



If you need further assistance, does hesitate to reply and I will assist on this matter so that you will not have to do a total recovery. People who are not aware of the issue usually provide annoying and inadequate information and suggestions such as trying to return you unit. We have resolved this problem and I suggest you follow the thresd history and tips and tricks in your repair to this issue as many have already done so. Good Luck prose072

NEW INSTRUCTIONS FOR FIX UPDATED AS OF 8/05/2007



READ THIS FOR A FIX TO HP TOTAL CARE ADVISOR WINDOWS VISTA



First: Goto system restore and click on the advance tab and at the bottom of the screen click on create system retore point, Name the point "____"and then you may begin when the point is finished being created.



* STEP ONE: UNINSTALL HP TOTAL CARE ADVISOR



THEN FOLLOW INSTRUCTIONS BELOW and IN LINK and at Microsoft WINDOWS:



http://www.microsoft.com/communities...1-f3dab10b721d



* STEP TWO:

(Desktop Version) GOTO http://www.mediafire.com/download.php?atzyaekamsn



and (Laptop version) GOTO http://www.mediafire.com/download.php?1ecldbjnetf



DOWNLOAD AND SAVE FILE hp_total_care_advisor.rar (11.41MB) TO DESKTOP »



* STEP THREE: GOTO http://h30155.www3.hp.com/helpandsupport/





DOWNLOAD FILE AND SAVE TO DESKTOP



THEN RUN FILE » sp36082.exe(5.61 MB)



SELECT YES TO OVERWRITE ALL FILES (THIS IS THE LIBRARY FILES NOT THE PROGRAM FILES)



*STEP FOUR: GOTO http://www.filehippo.com





in the searchbar @ filehippo.com [type] winrar



download and save WinRAR 3.70

RARLab - 1.15MB (Shareware) to desktop



* Step Five:go to explore and Program Files folder, and open folder Hewlet-Packard, and delete the subfolder HP ADVISOR





* Step Six: run WinRAR 3.70 RARLab - 1.15MB (Shareware) and extract the rar file hp_total_care_advisor.rar you saved on your desktop





* Step Seven: your HP TOTAL CARE ADVISOR should be installed and have created a new subfolder HP Advisor in the HEWLETT-PACKARD Program Files folder, If the system promts you to create the folder or browse to install in that location file.





* Step Eight: Go to the application HP Advisor file in the newly created HP Advisor Subfolder create a shortcut to desktop for the application and then run the application.





Everything should be fine from there on out and it is your option to place the application to run on startup or not in your msconfig settings, I choose not so that I have the additional RAM available to run the system faster and the application as needed instead of on startup.



* Step Nine: After everything is running as it should and all your setting are as you need them and would like them, Then run System restore again and choose the advanced tab and select to Create a new Restore point and Name it After InstalL Setup of "_______" previous named point afterward and again to secure your system integrity as you did in the begining.



--------------------------------------------------------------------------------

Last edited by prose072 : 06-Aug-2007 06:52 PM at 06:52 PM. Reason: UPDATED INFORMATION ON


EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Chad Harris]

Seems like a helluva lot of trouble and byzantine steps to fix whatever it
is you're tryin' to fix with this.

CH

HP TOTAL CARE ADVISOR FAILURE SOLUTION UPDATE LINK FOR REPAIRS VISTA fix
stops failures none responsive HP Advisors, HP Asset - prose072 - Pro
se072
03-Sep-07 06:24:36

We have already fxed this issue. Afurther search in google woulf have
provided you with the appropriate links. Please refer to the following
links iorder to address this problem that has been solved and the thread
history and lastest fix in Post #26

at the following link



http://forums.techguy.org/windows-vista/596371-solved-hp-total-care-advisor.html



and Post # 1 in Tips and Tricks @ the following link



http://forums.techguy.org/tech-tips-tricks/605706-solved-hp-total-care-advisors.html



and also here in this forumn that has linked the solution post in prior
history in the first week of August, 2007 in the eggheadcafe.com link



http://www.eggheadcafe.com/software/aspnet/30471234/hp-total-care-advisor-fai.aspx



If you need further assistance, does hesitate to reply and I will assist
on this matter so that you will not have to do a total recovery. People
who are not aware of the issue usually provide annoying and inadequate
information and suggestions such as trying to return you unit. We have
resolved this problem and I suggest you follow the thresd history and tips
and tricks in your repair to this issue as many have already done so.
Good Luck prose072

NEW INSTRUCTIONS FOR FIX UPDATED AS OF 8/05/2007



READ THIS FOR A FIX TO HP TOTAL CARE ADVISOR WINDOWS VISTA



First: Goto system restore and click on the advance tab and at the bottom
of the screen click on create system retore point, Name the point
"____"and then you may begin when the point is finished being created.



* STEP ONE: UNINSTALL HP TOTAL CARE ADVISOR



THEN FOLLOW INSTRUCTIONS BELOW and IN LINK and at Microsoft WINDOWS:



http://www.microsoft.com/communities...1-f3dab10b721d



* STEP TWO:

(Desktop Version) GOTO http://www.mediafire.com/download.php?atzyaekamsn



and (Laptop version) GOTO
http://www.mediafire.com/download.php?1ecldbjnetf



DOWNLOAD AND SAVE FILE hp_total_care_advisor.rar (11.41MB) TO DESKTOP »



* STEP THREE: GOTO http://h30155.www3.hp.com/helpandsupport/





DOWNLOAD FILE AND SAVE TO DESKTOP



THEN RUN FILE » sp36082.exe(5.61 MB)



SELECT YES TO OVERWRITE ALL FILES (THIS IS THE LIBRARY FILES NOT THE
PROGRAM FILES)



*STEP FOUR: GOTO http://www.filehippo.com





in the searchbar @ filehippo.com [type] winrar



download and save WinRAR 3.70

RARLab - 1.15MB (Shareware) to desktop



* Step Five:go to explore and Program Files folder, and open folder
Hewlet-Packard, and delete the subfolder HP ADVISOR





* Step Six: run WinRAR 3.70 RARLab - 1.15MB (Shareware) and extract the
rar file hp_total_care_advisor.rar you saved on your desktop





* Step Seven: your HP TOTAL CARE ADVISOR should be installed and have
created a new subfolder HP Advisor in the HEWLETT-PACKARD Program Files
folder, If the system promts you to create the folder or browse to install
in that location file.





* Step Eight: Go to the application HP Advisor file in the newly created
HP Advisor Subfolder create a shortcut to desktop for the application and
then run the application.





Everything should be fine from there on out and it is your option to place
the application to run on startup or not in your msconfig settings, I
choose not so that I have the additional RAM available to run the system
faster and the application as needed instead of on startup.



* Step Nine: After everything is running as it should and all your setting
are as you need them and would like them, Then run System restore again
and choose the advanced tab and select to Create a new Restore point and
Name it After InstalL Setup of "_______" previous named point afterward
and again to secure your system integrity as you did in the begining.



--------------------------------------------------------------------------------

Last edited by prose072 : 06-Aug-2007 06:52 PM at 06:52 PM. Reason:
UPDATED INFORMATION ON


EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Peter Foldes]

Chad

It looks like a friggin spam type of message to me.Whatever he\they\she is trying to fix seems like a puzzle.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Seems like a helluva lot of trouble and byzantine steps to fix whatever it
is you're tryin' to fix with this.

CH

HP TOTAL CARE ADVISOR FAILURE SOLUTION UPDATE LINK FOR REPAIRS VISTA fix
stops failures none responsive HP Advisors, HP Asset - prose072 - Pro
se072
03-Sep-07 06:24:36

We have already fxed this issue. Afurther search in google woulf have
provided you with the appropriate links. Please refer to the following
links iorder to address this problem that has been solved and the thread
history and lastest fix in Post #26

at the following link



http://forums.techguy.org/windows-vista/596371-solved-hp-total-care-advisor.html



and Post # 1 in Tips and Tricks @ the following link



http://forums.techguy.org/tech-tips-tricks/605706-solved-hp-total-care-advisors.html



and also here in this forumn that has linked the solution post in prior
history in the first week of August, 2007 in the eggheadcafe.com link



http://www.eggheadcafe.com/software/aspnet/30471234/hp-total-care-advisor-fai.aspx



If you need further assistance, does hesitate to reply and I will assist
on this matter so that you will not have to do a total recovery. People
who are not aware of the issue usually provide annoying and inadequate
information and suggestions such as trying to return you unit. We have
resolved this problem and I suggest you follow the thresd history and tips
and tricks in your repair to this issue as many have already done so.
Good Luck prose072

NEW INSTRUCTIONS FOR FIX UPDATED AS OF 8/05/2007



READ THIS FOR A FIX TO HP TOTAL CARE ADVISOR WINDOWS VISTA



First: Goto system restore and click on the advance tab and at the bottom
of the screen click on create system retore point, Name the point
"____"and then you may begin when the point is finished being created.



* STEP ONE: UNINSTALL HP TOTAL CARE ADVISOR



THEN FOLLOW INSTRUCTIONS BELOW and IN LINK and at Microsoft WINDOWS:



http://www.microsoft.com/communities...1-f3dab10b721d



* STEP TWO:

(Desktop Version) GOTO http://www.mediafire.com/download.php?atzyaekamsn



and (Laptop version) GOTO
http://www.mediafire.com/download.php?1ecldbjnetf



DOWNLOAD AND SAVE FILE hp_total_care_advisor.rar (11.41MB) TO DESKTOP »



* STEP THREE: GOTO http://h30155.www3.hp.com/helpandsupport/





DOWNLOAD FILE AND SAVE TO DESKTOP



THEN RUN FILE » sp36082.exe(5.61 MB)



SELECT YES TO OVERWRITE ALL FILES (THIS IS THE LIBRARY FILES NOT THE
PROGRAM FILES)



*STEP FOUR: GOTO http://www.filehippo.com





in the searchbar @ filehippo.com [type] winrar



download and save WinRAR 3.70

RARLab - 1.15MB (Shareware) to desktop



* Step Five:go to explore and Program Files folder, and open folder
Hewlet-Packard, and delete the subfolder HP ADVISOR





* Step Six: run WinRAR 3.70 RARLab - 1.15MB (Shareware) and extract the
rar file hp_total_care_advisor.rar you saved on your desktop





* Step Seven: your HP TOTAL CARE ADVISOR should be installed and have
created a new subfolder HP Advisor in the HEWLETT-PACKARD Program Files
folder, If the system promts you to create the folder or browse to install
in that location file.





* Step Eight: Go to the application HP Advisor file in the newly created
HP Advisor Subfolder create a shortcut to desktop for the application and
then run the application.





Everything should be fine from there on out and it is your option to place
the application to run on startup or not in your msconfig settings, I
choose not so that I have the additional RAM available to run the system
faster and the application as needed instead of on startup.



* Step Nine: After everything is running as it should and all your setting
are as you need them and would like them, Then run System restore again
and choose the advanced tab and select to Create a new Restore point and
Name it After InstalL Setup of "_______" previous named point afterward
and again to secure your system integrity as you did in the begining.



--------------------------------------------------------------------------------

Last edited by prose072 : 06-Aug-2007 06:52 PM at 06:52 PM. Reason:
UPDATED INFORMATION ON


EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Bill Yanaire]

So our buddy Kevin capitalizes the first letter of each word and you put an
underscore between each word. Brothers I assume?

Just FYI.

_PLEASE_SEE_POST_13;_15_FOR_REPAIR_ISSUE.

CHAD,

_I_would_simply_ask_you_yo_edit_your_post_with_a_simple_reply_without_qoute.__This_will_remove_the_duplicate_information_that_I_have_provided_on_the_repair_steps.__It_is_not_necessary_to_reply_with_a_quote_and_duplicate_a_SIMPLE_repair_and_then_cause_confusion_in_the_steps_by_spamming_it_with_a_quote_reply._A_single_post_alone_is_enough_said.__By_the_way_its_actually_a_simple_process._Just_ask_the_Thousands_of_people_who_have_already_corrected_their_issue.__It_may_seem_like_alot,_but_its_simply_easy_and_faster_than_you_think._Additional_information_was_added_for_other_links_that_show_the_thread_history_and_other_links_that_have_the_fix_posted_as_well.__Anyways,_if_you_could_edit_your_reply_and_delete_the_duplicated_fix_information_I_am_sure_everyone_will_be_able_to_read_be_between_the_lines_without_the_confusion_of_the_duplicated_information_that_was_posted_and_not_necessarry_for_the_repair_steps_and_could_mislead_the_actual_person_trying_to_fix_their_system.

*Once_again_Please_See_post_13;15_for_repair_steps_and_other_links_that_provide_the_same._Good_luck_*

Seems like a helluva lot of trouble and byzantine steps to fix whatever
it
is you're tryin' to fix with this.

--
prose072
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