hp pavilion a1647c bsod after sp3 install

[tnttom25]

hi, system keeps rebooting after bsod just installed sp3 and renamed
intelppm.sys. now i can't even get on safe mode or recovery console. tried
booting up from xp disk and on repair i try going to the recovery console and
it won't show the c partition. help



tom

 

[Shenan Stanley]

system keeps rebooting after bsod just installed sp3 and renamed
intelppm.sys. now i can't even get on safe mode or recovery
console. tried booting up from xp disk and on repair i try going to
the recovery console and it won't show the c partition. help

I will assume, given what you have presented - you knew about the issue with
some HP systems with AMD processors and yours was such a system. Did you
therefore follow the instructions from HP in order to prevent the issue from
occuring?

Prevent it by applying the patch:
http://h10025.www1.hp.com:80/ewfrf/...ex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2

Already have the problem, follow the instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01457284

You may need to perform a repair installation. You will need an updated
Windows XP CD. I suggest contacting HP.

 

[Paul]

I will assume, given what you have presented - you knew about the issue with
some HP systems with AMD processors and yours was such a system. Did you
therefore follow the instructions from HP in order to prevent the issue from
occuring?

Prevent it by applying the patch:
http://h10025.www1.hp.com:80/ewfrf/...ex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2

Already have the problem, follow the instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01457284

You may need to perform a repair installation. You will need an updated
Windows XP CD. I suggest contacting HP.

Just out of curiosity, does a Recovery Console have to match the
Service Pack level of the OS you're trying to repair ? "tnttom25"
tried to use Recovery Console and it didn't offer his C: as an
option. It that a Service Pack level issue ?

Paul

 

[tnttom25]

I will assume, given what you have presented - you knew about the issue with
some HP systems with AMD processors and yours was such a system. Did you
therefore follow the instructions from HP in order to prevent the issue from
occuring?

Prevent it by applying the patch:
http://h10025.www1.hp.com:80/ewfrf/...ex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2

Already have the problem, follow the instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01457284

You may need to perform a repair installation. You will need an updated
Windows XP CD. I suggest contacting HP.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way



.
hi, no i didnt know about the amd issue until after i installed sp3. now why won't it show the c drive after i try to repair from xp cd?

thanks for responding, tom

 

[Shenan Stanley]

system keeps rebooting after bsod just installed sp3 and renamed
intelppm.sys. now i can't even get on safe mode or recovery
console. tried booting up from xp disk and on repair i try going to
the recovery console and it won't show the c partition. help

I will assume, given what you have presented - you knew about the
issue with some HP systems with AMD processors and yours was such a
system. Did you therefore follow the instructions from HP in order
to prevent the issue from occuring?

Prevent it by applying the patch:
http://h10025.www1.hp.com:80/ewfrf/...ex?lc=en&dlc=en&cc=us&softwareitem=pv-60484-2

Already have the problem, follow the instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01457284

You may need to perform a repair installation. You will need an
updated Windows XP CD. I suggest contacting HP.

hi, no i didnt know about the amd issue until after i installed
sp3. now why won't it show the c drive after i try to repair from
xp cd?

Because if HP had installed from the CD or some unattended process instead
of imaging from an Intel based Windows XP image - those with AMD processors
and such would not have had this problem. The Repair (In-Place) Install
would recognize and install the correct drivers/HAL for your computer.

That is, unless the did not give you an actual installation CD and only
restoration/recovery media to restore the original image that was on the
machine. Thus why I suggested you contact HP. They are responsible for
this and for your OEM support for Windows XP.

 

[tnttom25]

Because if HP had installed from the CD or some unattended process instead
of imaging from an Intel based Windows XP image - those with AMD processors
and such would not have had this problem. The Repair (In-Place) Install
would recognize and install the correct drivers/HAL for your computer.

That is, unless the did not give you an actual installation CD and only
restoration/recovery media to restore the original image that was on the
machine. Thus why I suggested you contact HP. They are responsible for
this and for your OEM support for Windows XP.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way



.
hi thanks for the input itook the drive out and put it in another system and deleted the intelppm.sys file and all is well. nope never got a cd when system was bought oh wellthanks again.