HP 5200C scanner not recognized in XP

[Guest]

My HP 5200c was first used on a windows 98. I purchased an Hp Pavillion 753n
with XP in 2002. I downloaded the new driver and went through the USB port
and it has worked great until this week it would not scan saying it could not
find a scanner. I followed the troubleshooting steps, power on, cables
connected, switching cables and ports to no avail. Through systems device
when testing scan a popup comes from the task bar saying, Found new hardware,
problems occured during installation, Device may not work correctly, yet I
was not downloading anything. I uninstalled and reinstalled with my original
disc, nothing. I found a download for my Scanner especially for HP,
downloaded it and the driver, same priblem. In my systems Info there is a
notation by SCSI/Raid Host Controler Root\ Epstwint\oooo error code 39. When
I click on the properties for that it says the driver may be corrupted and to
uninstall and reinstall the device, {I don' know if that means the scanner or
not, if so I have done that twice}. This is all the info I can furnish. If
necesary, I will buy another scanner, but I would like to be sure it is the
scanner, not the PC. Any help would be greatly appreciated. I am not a
complete computer idiot, but close to it!!

 

[Lanwench [MVP - Exchange]]

My HP 5200c was first used on a windows 98. I purchased an Hp
Pavillion 753n with XP in 2002. I downloaded the new driver and went
through the USB port and it has worked great until this week it would
not scan saying it could not find a scanner. I followed the
troubleshooting steps, power on, cables connected, switching cables
and ports to no avail. Through systems device when testing scan a
popup comes from the task bar saying, Found new hardware, problems
occured during installation, Device may not work correctly, yet I was
not downloading anything. I uninstalled and reinstalled with my
original disc, nothing. I found a download for my Scanner especially
for HP, downloaded it and the driver, same priblem. In my systems
Info there is a notation by SCSI/Raid Host Controler Root\
Epstwint\oooo error code 39. When I click on the properties for that
it says the driver may be corrupted and to uninstall and reinstall
the device, {I don' know if that means the scanner or not, if so I
have done that twice}. This is all the info I can furnish. If
necesary, I will buy another scanner, but I would like to be sure it
is the scanner, not the PC. Any help would be greatly appreciated. I
am not a complete computer idiot, but close to it!!

Is this what you downloaded?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=61254&lang=en&cc=us&lc=en&dlc=en&os=228

Did you try contacting HP for help? Even if you're out of warranty, they
may - try the chat interface?

 

[Guest]

Yes, I downloaded that software update, and no I have not yed contacted HP

 

[timbotwiddly]

Is SP2 installed? My scanner/camera wizard disappeared after sp2.

 

[Guest]

Yes It has been installed several months with no problems