HP 3200m all-in-one scanner problem

[nplamondon]

I have a customer with an HP 3200m all-in-one. Before reinstalling
WinXP for an unrelated issue, he is no longer able to scan with this
device. I have scoured the web for drivers and have only found print
drivers; nothing to do with the scanner. Windows does not detect the
scanner and I cannot add it manually without the driver. Any help is
appreciated.

 

[JS]

See:
http://h20000.www2.hp.com/bizsuppor...228&swLang=8&mode=2&taskId=135&swItem=lj781en

JS

 

[Chuck]

http://www.hamrick.com

Viewscan seems to have the scanner supported. Trial versions are
downloadable.

 

[nplamondon]

The driver on that page did not work with my hardware. Windows
reported that the driver contains no information about my hardware. I
have Viewscan installed, but it will not work if Windows doesn't
recognize the scanner.

 

[Bob I]

Normally, the software for those "multi function" beast needs to be
loaded before WindowsXP sees it on the end of the cable. Also since tis
was a reinstall are the motherboard drivers installed and the USB
connections working?

 

[nplamondon]

All appropriate Dell drivers have been installed and USB ports are
working. I had installed the printer driver and software before
plugging the device in, but Windows still doesn't recognize the scanner
portion.

 

[Bob I]

Does the HP scanning software recognize the scanner?

 

[nplamondon]

No, the scanner is not detected at all by the computer. Neither by
Windows nor the HP scanning software.

 

[Bob I]

Did it (the scanner) suffer hardware failure?

No, the scanner is not detected at all by the computer. Neither by
Windows nor the HP scanning software.

 

[nplamondon]

Not to my knowledge. It was working fine before I rebuilt the PC.