HP 4200N printer goes offline

[Guest]

We have an HP 4200N printer directly connected to our network and shared from
our Win2K Server. Each workstation (running WinXP Pro -- 40 at this time)
prints through a Standard TCP/IP port to the server. Somehow one of the
workstations will put the print service offline, then no one can print. The
printer stays offline until whatever computer decides it's time to go back
online.

This problem doesn't happen all the time, but say I open the drawer to add
paper when someone happens to be sending a print job, that workstation puts
the printer offline. The last time this happened I went around a rebooted all
the workstations in the lab, but that didn't release the printer - we also
have classroom computers connected and it may have been one of them.
Rebooting the server is not an option since it also runs our databases for
math and reading programs, and I don't think it would do any good anyway, the
server didn't put it offline.

I think this is a Windows print service thing, but don't know how to get
around it. Thanks again for any help you can give.

Lynda Young
Weimar Hills School

 

[Alan Morris [MSFT]]

Make sure you enable auto continue on the printer. Also, how many printers
are shared from the server?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12422#N10080
CLEARABLE WARNINGS and AUTO CONTINUE settings
Some printer messages are affected by the printer CLEARABLE WARNINGS and
AUTO CONTINUE settings. To reach the settings, open the Configure Device
menu at the printer control panel. Scroll to the System Setup submenu, and
then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These
settings set the amount of time that a clearable warning is shown on the
printer control panel display. The JOB setting determines that the clearable
warning message appears until the end of the job that generated the message.
The ON setting determines that the clearable warning message appears until
(Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings
determine how the printer reacts to errors. If the printer is on a network,
AUTO CONTINUE should probably be set to ON. The ON setting causes the
message to appear on the printer control panel display, and the printer goes
offline for 10 seconds, before returning online if an error occurs that
prevents printing. The OFF setting causes the messages to remain on the
printer control panel display, and the printer to remain offline until
(Select) is pressed, if an error occurs that prevents printing

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks, Alan. Clearable Warnings and Auto Continue are set correctly on the
HP printer. We have two printers shared through our Win2K server: the
HP4200N, and a Konica 7155 copier. The Konica is used exclusively by the
teachers sending big jobs.

But the problem isn't with the printer itself. The 'Printer Offline' shows
in the printer properties at the workstations and the server. However, it's
grayed out (even on the server) and can't be brought back online except at
the computer that put it off line and we can't find that without going to
each of the 40 computers that print to this HP printer and looking at the
printer properties. And with XP I'm not sure if I have to be on the exact
profile that was logged in at the time, or as administrator...?

This only happens once in a while, mostly when we're not careful about when
we add paper, but when it does it could be an hour or more before chances
conspire to bring the printer back online. And what those chances are, I
don't know!

'Tis a puzzlement. Thanks for your help!

Later ...
...Lynda

Make sure you enable auto continue on the printer. Also, how many printers
are shared from the server?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12422#N10080
CLEARABLE WARNINGS and AUTO CONTINUE settings
Some printer messages are affected by the printer CLEARABLE WARNINGS and
AUTO CONTINUE settings. To reach the settings, open the Configure Device
menu at the printer control panel. Scroll to the System Setup submenu, and
then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These
settings set the amount of time that a clearable warning is shown on the
printer control panel display. The JOB setting determines that the clearable
warning message appears until the end of the job that generated the message.
The ON setting determines that the clearable warning message appears until
(Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings
determine how the printer reacts to errors. If the printer is on a network,
AUTO CONTINUE should probably be set to ON. The ON setting causes the
message to appear on the printer control panel display, and the printer goes
offline for 10 seconds, before returning online if an error occurs that
prevents printing. The OFF setting causes the messages to remain on the
printer control panel display, and the printer to remain offline until
(Select) is pressed, if an error occurs that prevents printing

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

We have an HP 4200N printer directly connected to our network and shared
from
our Win2K Server. Each workstation (running WinXP Pro -- 40 at this time)
prints through a Standard TCP/IP port to the server. Somehow one of the
workstations will put the print service offline, then no one can print.
The
printer stays offline until whatever computer decides it's time to go back
online.

This problem doesn't happen all the time, but say I open the drawer to add
paper when someone happens to be sending a print job, that workstation
puts
the printer offline. The last time this happened I went around a rebooted
all
the workstations in the lab, but that didn't release the printer - we also
have classroom computers connected and it may have been one of them.
Rebooting the server is not an option since it also runs our databases for
math and reading programs, and I don't think it would do any good anyway,
the
server didn't put it offline.

I think this is a Windows print service thing, but don't know how to get
around it. Thanks again for any help you can give.

Lynda Young
Weimar Hills School

 

[Alan Morris [MSFT]]

disable BiDirectional on the Ports tab of printer properties.

If the printer goes offline, status from the printer is sent to any defined
printer with direct TCP/IP connection. The status information on the server
is relayed to any client connections by the spooler.

Do all the workstations connect to a server or do they connect directly to
the Network Interface Card on the printer?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks, Alan. Clearable Warnings and Auto Continue are set correctly on
the
HP printer. We have two printers shared through our Win2K server: the
HP4200N, and a Konica 7155 copier. The Konica is used exclusively by the
teachers sending big jobs.

But the problem isn't with the printer itself. The 'Printer Offline'
shows
in the printer properties at the workstations and the server. However,
it's
grayed out (even on the server) and can't be brought back online except at
the computer that put it off line and we can't find that without going to
each of the 40 computers that print to this HP printer and looking at the
printer properties. And with XP I'm not sure if I have to be on the exact
profile that was logged in at the time, or as administrator...?

This only happens once in a while, mostly when we're not careful about
when
we add paper, but when it does it could be an hour or more before chances
conspire to bring the printer back online. And what those chances are, I
don't know!

'Tis a puzzlement. Thanks for your help!

Later ...
...Lynda

Make sure you enable auto continue on the printer. Also, how many
printers
are shared from the server?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12422#N10080
CLEARABLE WARNINGS and AUTO CONTINUE settings
Some printer messages are affected by the printer CLEARABLE WARNINGS and
AUTO CONTINUE settings. To reach the settings, open the Configure Device
menu at the printer control panel. Scroll to the System Setup submenu,
and
then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These
settings set the amount of time that a clearable warning is shown on the
printer control panel display. The JOB setting determines that the
clearable
warning message appears until the end of the job that generated the
message.
The ON setting determines that the clearable warning message appears
until
(Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings
determine how the printer reacts to errors. If the printer is on a
network,
AUTO CONTINUE should probably be set to ON. The ON setting causes the
message to appear on the printer control panel display, and the printer
goes
offline for 10 seconds, before returning online if an error occurs that
prevents printing. The OFF setting causes the messages to remain on the
printer control panel display, and the printer to remain offline until
(Select) is pressed, if an error occurs that prevents printing

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We have an HP 4200N printer directly connected to our network and
shared
from
our Win2K Server. Each workstation (running WinXP Pro -- 40 at this
time)
prints through a Standard TCP/IP port to the server. Somehow one of
the
workstations will put the print service offline, then no one can print.
The
printer stays offline until whatever computer decides it's time to go
back
online.

This problem doesn't happen all the time, but say I open the drawer to
add
paper when someone happens to be sending a print job, that workstation
puts
the printer offline. The last time this happened I went around a
rebooted
all
the workstations in the lab, but that didn't release the printer - we
also
have classroom computers connected and it may have been one of them.
Rebooting the server is not an option since it also runs our databases
for
math and reading programs, and I don't think it would do any good
anyway,
the
server didn't put it offline.

I think this is a Windows print service thing, but don't know how to
get
around it. Thanks again for any help you can give.

Lynda Young
Weimar Hills School

 

[Chuck]

"If the printer goes offline, status from the printer is sent to any defined
printer with direct TCP/IP connection."

And what does the printer do with it?

disable BiDirectional on the Ports tab of printer properties.

If the printer goes offline, status from the printer is sent to any defined
printer with direct TCP/IP connection. The status information on the server
is relayed to any client connections by the spooler.

Do all the workstations connect to a server or do they connect directly to
the Network Interface Card on the printer?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks, Alan. Clearable Warnings and Auto Continue are set correctly on
the
HP printer. We have two printers shared through our Win2K server: the
HP4200N, and a Konica 7155 copier. The Konica is used exclusively by the
teachers sending big jobs.

But the problem isn't with the printer itself. The 'Printer Offline'
shows
in the printer properties at the workstations and the server. However,
it's
grayed out (even on the server) and can't be brought back online except at
the computer that put it off line and we can't find that without going to
each of the 40 computers that print to this HP printer and looking at the
printer properties. And with XP I'm not sure if I have to be on the exact
profile that was logged in at the time, or as administrator...?

This only happens once in a while, mostly when we're not careful about
when
we add paper, but when it does it could be an hour or more before chances
conspire to bring the printer back online. And what those chances are, I
don't know!

'Tis a puzzlement. Thanks for your help!

Later ...
...Lynda

Make sure you enable auto continue on the printer. Also, how many
printers
are shared from the server?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12422#N10080
CLEARABLE WARNINGS and AUTO CONTINUE settings
Some printer messages are affected by the printer CLEARABLE WARNINGS and
AUTO CONTINUE settings. To reach the settings, open the Configure Device
menu at the printer control panel. Scroll to the System Setup submenu,
and
then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These
settings set the amount of time that a clearable warning is shown on the
printer control panel display. The JOB setting determines that the
clearable
warning message appears until the end of the job that generated the
message.
The ON setting determines that the clearable warning message appears
until
(Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings
determine how the printer reacts to errors. If the printer is on a
network,
AUTO CONTINUE should probably be set to ON. The ON setting causes the
message to appear on the printer control panel display, and the printer
goes
offline for 10 seconds, before returning online if an error occurs that
prevents printing. The OFF setting causes the messages to remain on the
printer control panel display, and the printer to remain offline until
(Select) is pressed, if an error occurs that prevents printing

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We have an HP 4200N printer directly connected to our network and
shared
from
our Win2K Server. Each workstation (running WinXP Pro -- 40 at this
time)
prints through a Standard TCP/IP port to the server. Somehow one of
the
workstations will put the print service offline, then no one can print.
The
printer stays offline until whatever computer decides it's time to go
back
online.

This problem doesn't happen all the time, but say I open the drawer to
add
paper when someone happens to be sending a print job, that workstation
puts
the printer offline. The last time this happened I went around a
rebooted
all
the workstations in the lab, but that didn't release the printer - we
also
have classroom computers connected and it may have been one of them.
Rebooting the server is not an option since it also runs our databases
for
math and reading programs, and I don't think it would do any good
anyway,
the
server didn't put it offline.

I think this is a Windows print service thing, but don't know how to
get
around it. Thanks again for any help you can give.

Lynda Young
Weimar Hills School

 

[Alan Morris [MSFT]]

the physical printer sends this data to any computer that is connected using
an SNMP compliant monitor to the TCP port on the network interface card of
the printer.

The spooler reads the data from the port monitor and sets the status of the
printer queue to reflect that received from the device. The printer status
is set to offline but the queue status should still be online (clients can
send data to the share) so when the error condition on the device is
cleared, the print queue status is updated and jobs continue to print.

I am still confused on your configuration. How many print queues are
defined per printer? How many of the clients connect to a printer shared
from a Windows machine and how many clients actually connect directly to the
printer.

Is this a Windows only network?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"If the printer goes offline, status from the printer is sent to any
defined
printer with direct TCP/IP connection."

And what does the printer do with it?

disable BiDirectional on the Ports tab of printer properties.

If the printer goes offline, status from the printer is sent to any defined
printer with direct TCP/IP connection. The status information on the server
is relayed to any client connections by the spooler.

Do all the workstations connect to a server or do they connect directly
to
the Network Interface Card on the printer?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks, Alan. Clearable Warnings and Auto Continue are set correctly
on
the
HP printer. We have two printers shared through our Win2K server: the
HP4200N, and a Konica 7155 copier. The Konica is used exclusively by
the
teachers sending big jobs.

But the problem isn't with the printer itself. The 'Printer Offline'
shows
in the printer properties at the workstations and the server. However,
it's
grayed out (even on the server) and can't be brought back online except at
the computer that put it off line and we can't find that without going to
each of the 40 computers that print to this HP printer and looking at the
printer properties. And with XP I'm not sure if I have to be on the exact
profile that was logged in at the time, or as administrator...?

This only happens once in a while, mostly when we're not careful about
when
we add paper, but when it does it could be an hour or more before chances
conspire to bring the printer back online. And what those chances are,
I
don't know!

'Tis a puzzlement. Thanks for your help!

Later ...
...Lynda

:

Make sure you enable auto continue on the printer. Also, how many
printers
are shared from the server?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl12422#N10080
CLEARABLE WARNINGS and AUTO CONTINUE settings
Some printer messages are affected by the printer CLEARABLE WARNINGS and
AUTO CONTINUE settings. To reach the settings, open the Configure Device
menu at the printer control panel. Scroll to the System Setup submenu,
and
then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These
settings set the amount of time that a clearable warning is shown on the
printer control panel display. The JOB setting determines that the
clearable
warning message appears until the end of the job that generated the
message.
The ON setting determines that the clearable warning message appears
until
(Select) is pressed.

AUTO CONTINUE has two settings, OFF and ON (the default). These settings
determine how the printer reacts to errors. If the printer is on a
network,
AUTO CONTINUE should probably be set to ON. The ON setting causes the
message to appear on the printer control panel display, and the
printer
goes
offline for 10 seconds, before returning online if an error occurs
that
prevents printing. The OFF setting causes the messages to remain on
the
printer control panel display, and the printer to remain offline until
(Select) is pressed, if an error occurs that prevents printing

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

We have an HP 4200N printer directly connected to our network and
shared
from
our Win2K Server. Each workstation (running WinXP Pro -- 40 at this
time)
prints through a Standard TCP/IP port to the server. Somehow one of
the
workstations will put the print service offline, then no one can print.
The
printer stays offline until whatever computer decides it's time to
go
back
online.

This problem doesn't happen all the time, but say I open the drawer to
add
paper when someone happens to be sending a print job, that workstation
puts
the printer offline. The last time this happened I went around a
rebooted
all
the workstations in the lab, but that didn't release the printer -
we
also
have classroom computers connected and it may have been one of them.
Rebooting the server is not an option since it also runs our databases
for
math and reading programs, and I don't think it would do any good
anyway,
the
server didn't put it offline.

I think this is a Windows print service thing, but don't know how to
get
around it. Thanks again for any help you can give.

Lynda Young
Weimar Hills School