HP 3150

M

Mar`Pai Carter

My boss has an HP 3150 all in one fax/scanner/copier/printer. There is
just one little problem with it. For some reason he cannot use it to
fax documents from his desktop. I have been trying for weeks to get it
to co-operate. Does anyone know of anything I can do to get this to
working. The boss is away til mid July, and I'd Love to get this
working for him when he gets back.

I have tried to upload/update everything I could find an update for.
Thank you in advanced
 
C

Carey Frisch [MVP]

Chat with an HP/Compaq Online Technician
http://welcome.hp.com/country/us/en/contact/chat_1.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| My boss has an HP 3150 all in one fax/scanner/copier/printer. There is
| just one little problem with it. For some reason he cannot use it to
| fax documents from his desktop. I have been trying for weeks to get it
| to co-operate. Does anyone know of anything I can do to get this to
| working. The boss is away til mid July, and I'd Love to get this
| working for him when he gets back.
|
| I have tried to upload/update everything I could find an update for.
| Thank you in advanced
 
G

Guest

Before calling HP tech support, is his PC Internet service on DSL or Cable?
You MUST be on dial-up (phone) connection to use the Fax feature. The
only way to use Fax on DSL or Cable is to use a 3rd party like eFax.com
You can contact Hp tech support at: 1-800-HPINVENT
 
M

Mar`Pai Carter

Byte said:
Before calling HP tech support, is his PC Internet service on DSL or Cable?
You MUST be on dial-up (phone) connection to use the Fax feature. The
only way to use Fax on DSL or Cable is to use a 3rd party like eFax.com
You can contact Hp tech support at: 1-800-HPINVENT

Since when do you need Internet service on an all in one machine plugged
into the wall. and YES I've called their tech support number, but my
boss refuses to play a MIN of 50 bucks when the techs say they are not
sure they can solve the problem. I am asking if anyone knows of any XP
drivers so that when this puppy is properly cabled up it will go.

As a side note we tested it on the Windows 2k machine in the office,
when hooked up to THAT machine you can fax through the 3150, it just
doesn't fax from XP. So I KNOW it has to be a drivers problem.
 
C

Carey Frisch [MVP]

HP LaserJet 3150 Printer Driver & Installation Instructions:
http://wurl.ca/?r=36

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| Since when do you need Internet service on an all in one machine plugged
| into the wall. and YES I've called their tech support number, but my
| boss refuses to play a MIN of 50 bucks when the techs say they are not
| sure they can solve the problem. I am asking if anyone knows of any XP
| drivers so that when this puppy is properly cabled up it will go.
|
| As a side note we tested it on the Windows 2k machine in the office,
| when hooked up to THAT machine you can fax through the 3150, it just
| doesn't fax from XP. So I KNOW it has to be a drivers problem.
 
R

RobertVA

Mar`Pai Carter said:
Since when do you need Internet service on an all in one machine plugged
into the wall. and YES I've called their tech support number, but my
boss refuses to play a MIN of 50 bucks when the techs say they are not
sure they can solve the problem. I am asking if anyone knows of any XP
drivers so that when this puppy is properly cabled up it will go.

As a side note we tested it on the Windows 2k machine in the office,
when hooked up to THAT machine you can fax through the 3150, it just
doesn't fax from XP. So I KNOW it has to be a drivers problem.

There's more than one way for a computer to be "plugged into the wall".

A Fax/data modem used for fax reception or transmission and the Fax
functions of a Multifunction peripheral have the same telephone line
requirements as a Fax machine.

If you are connected to the Internet over a dual purpose fax/dial up
data modem, you will have to interrupt you Internet connection to
transmit or receive faxes with the modem's fax functions.

A fax machine NEEDS to be DIRECTLY connected to a dial up phone line. If
the phone line is also used for a DSL Internet connection, the Fax
machine will need a SEPARATE connection to the phone line though a
filter. It will NOT work through a Local Area Network (LAN), Direct
Cable Connection, a DSL modem or cable modem.

A Fax machine communicates over the telephone system with a fax machine
connected to a dial up phone line at a different location. The process
has NOTHING to do with an Internet Service Provider (ISP). Appropriate
long distance telephone charges apply at the same rate as voice calls.

When you use a remote fax service to transmit a document you wouldn't be
using your fax modem or multifunction peripheral anyway. You would be
using your Internet connection to transmit your document to the remote
service, where it is transmitted as a fax from one of the remote
service's fax modems.

If multiple computers are connected over a LAN they might be able to
share a multipurpose peripheral connected to one of the machines. This
ability requires drivers for the multipurpose peripheral to install as a
"printer" on the computer it is directly attached to. The fax "printer"
would have to be configured as a "Shared" printer on the computer it is
attached to AND then installed as a remote printer on the other
computers in the work group. Note that, as in other cases, the
multipurpose machine needs its own direct connection to a dial up phone
line (or to a DSL line through a filter).

If you think different drivers would help, post the version numbers of
the drivers you are using so readers with similar equipment will be able
to compare their version numbers. They then might be able to direct you
to an appropriate source of better drivers. Unfortunately equipment
manufacturers sometimes don't produce drivers to make several year old
products work with new operating systems. In those cases you just need
to buy new equipment that's compatible with the newer OS.
 
M

Mar`Pai Carter

RobertVA said:
There's more than one way for a computer to be "plugged into the wall".

A Fax/data modem used for fax reception or transmission and the Fax
functions of a Multifunction peripheral have the same telephone line
requirements as a Fax machine.

If you are connected to the Internet over a dual purpose fax/dial up
data modem, you will have to interrupt you Internet connection to
transmit or receive faxes with the modem's fax functions.
Single purpose line, directly connected. We have a seperate DSL line
that is part of the rollover phone system. No worries there.

That was the FIRST thing I checked.
When you use a remote fax service to transmit a document you wouldn't be
using your fax modem or multifunction peripheral anyway. You would be
using your Internet connection to transmit your document to the remote
service, where it is transmitted as a fax from one of the remote
service's fax modems.
He won't use remote fax services. Though I did mention them as an
alternative.
If multiple computers are connected over a LAN they might be able to
share a multipurpose peripheral connected to one of the machines. This
ability requires drivers for the multipurpose peripheral to install as a
"printer" on the computer it is directly attached to. The fax "printer"
would have to be configured as a "Shared" printer on the computer it is
attached to AND then installed as a remote printer on the other
computers in the work group. Note that, as in other cases, the
multipurpose machine needs its own direct connection to a dial up phone
line (or to a DSL line through a filter).
Boss's personal machine, it's NOT shared to anyone except ME and that is
only the print functions, not the faxing functions. He was specific on
that.
If you think different drivers would help, post the version numbers of
the drivers you are using so readers with similar equipment will be able
to compare their version numbers. They then might be able to direct you
to an appropriate source of better drivers. Unfortunately equipment
manufacturers sometimes don't produce drivers to make several year old
products work with new operating systems. In those cases you just need
to buy new equipment that's compatible with the newer OS.

I think convincing him to trash it or put it on a 2k machine will help,
but I'm hoping someone knows a fix. As I said it used to work on the xp
machine ONCE, and then quit, And it always works on the 2k Machines.
 

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