How to use remote assistant

[Guest]

Is there a webpage that has clear instruction as to what is required when
setting up Remote Assistant. What one expect to see? What operating sys is
compatibale(sp) with another? What can be performed on the other computer?

I have hi-speed and can download quickly, but when I try to help others it
may take vast amount of time to correct or download updates at 56K.

Would like to know how to help these less knowledgeable than I, but without
having to travel or waste much time.

Lastly, no I am not in business and do not charge to help my community learn.

 

[Brian A]

See if this article and it's links helps out.



Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q300546


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Shenan Stanley]

Is there a webpage that has clear instruction as to what is
required when setting up Remote Assistant. What one expect to see?
What operating sys is compatibale(sp) with another? What can be
performed on the other computer?

I have hi-speed and can download quickly, but when I try to help
others it may take vast amount of time to correct or download
updates at 56K.

Would like to know how to help these less knowledgeable than I, but
without having to travel or waste much time.

Lastly, no I am not in business and do not charge to help my
community learn.

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

Don't want to use "Remote Assistance"?

UltraVNC
http://ultravnc.sourceforge.net/

TightVNC
http://www.tightvnc.com/

*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.