How to use Outlook with Business Contact Manager

[Guest]

I've installed Outlook with BCM, but have been unable to use the BCM. Upon
starting Outlook, a message displays that asks if I want to use BCM. I click
Yes, and a couple of seconds later I receive an error message that states:
Database creation has failed.

I've been unable to uncover helpful info to resolve this issue until now,
and would like to utilize BCM for my business marketing and prospecting.

Thanks in advance,
Victoria D'Cotledge

 

[Guest]

I contacted Microsoft support with the same issue and the first question was
“do you have an apostrophe in your user name� I have an apostrophe in the
machine name, which carried over into the user profile. Unfortunately,
removing the apostrophe from the my profile did not resolve the problem, so
we had to create a new profile and move all of my documents, the pst file,
favorites, etc. BCM seems to work fine now.

 

[Guest]

Thanks so much for your help! I have an apostrophe in my last name. Whatever
further information you have on creating a new profile and moving everything,
I would certainly appreciate. Painless is better...