How do I troubleshoot outlook crashes?

[Guest]

I am running Outlook 2003 (11.8118.8112) SP2, which I believe is up to date,
and the program crashes every 30 minutes or so. Each time it asks me if I
wish to send an error report to Microsoft and I do so. I have looked through
these reports, which are mostly gibberish, and they give me no insight into
what is causing the crashes. I have checked for updates, I have uninstalled
and reinstalled the program, and nothing seems to help. When I ran Norton
Utilities they claimed that some .dll files were missing, such as msvcr80.dll
and msvcp80.dll. The computer still crashes, but now instead of hanging,
requiring a hard reboot, I can simply shut down and restart outlook.

I had been running outlook for years with no problem. Any ideas as to what
program may have caused this conflict and how to fix it more completely?

 

[Milly Staples [MVP - Outlook]]

Have you tried running Detect and Repair? How big is your .pst file? Have you run scanpst.exe against it?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, gdnp asked:

| I am running Outlook 2003 (11.8118.8112) SP2, which I believe is up
| to date, and the program crashes every 30 minutes or so. Each time it
| asks me if I wish to send an error report to Microsoft and I do so. I
| have looked through these reports, which are mostly gibberish, and
| they give me no insight into what is causing the crashes. I have
| checked for updates, I have uninstalled and reinstalled the program,
| and nothing seems to help. When I ran Norton Utilities they claimed
| that some .dll files were missing, such as msvcr80.dll and
| msvcp80.dll. The computer still crashes, but now instead of hanging,
| requiring a hard reboot, I can simply shut down and restart outlook.
|
| I had been running outlook for years with no problem. Any ideas as to
| what program may have caused this conflict and how to fix it more
| completely?

 

[Guest]

Good questions. I was not aware of either Detect and Repair or scanpst.exe. I
ran scanpst.exe, which found and corrected 70 errors. I also ran detect and
repair. Unfortunately, the crashes continue. Any other suggestions?

The .pst file is 431,065 kb, or I supose 431 mb.

 

[Guest]

As an additional piece of information: the header on the error message lists
googledesktop.dll as a modification to outlook. I suspect that this may be
causing the conflict. I will try uninstalling google desktop, which I don't
even use, and see if this fixes things.

 

[Guest]

Hi,

I am having the same problem, however, every time I load Outlook 2003, the
program just hangs. How do I do a detect and repair. My PST file is 256K.