How do I get standard 'Help & Support Centre?

[Roberto]

I have a DELL pc and they insisit on having their own
version of the ''Help & Support Centre'. Is there a way
to set this back to the Microsoft standard one please?

 

[Old Geaser]

Hi,
I had the same problem and sent a message about the same subject. The reply
I got was to complicated for me. Just recently I had a problem that could
not be corrected. I reinstalled Windows doing the format. I now have the
original windows help and support. That Dell thing is dumb.

Old Geaser

 

[Ramesh [MVP]]

Hi Roberto,

Follow this advice, posted earlier.

On a Dell system it will look like this: Start/Run/Regedit

[HKEY_CLASSES_ROOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="ShellExecute"
"Command"="Dell Solution Center"
"Param1"="c:\\Program Files\\Dell\\SolutionCenter\\DellSC.exe"

To return to XP Default, delete the Param1 line and modify the rest to match:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="Help"
"command"="@shell32.dll,-12709"

Once done hit refresh, then Help and Support.


--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

I have a DELL pc and they insisit on having their own
version of the ''Help & Support Centre'. Is there a way
to set this back to the Microsoft standard one please?

 

[Guest]

Greetings Ramesh, MVP


I am having the same problem as Roberto.
I followed your instructions but when I get to "edit string" I don't know what to do next. Appreciate if you can guide me through after that point. Many thanks
Franktee

 

[Ramesh [MVP]]

Hi Franktee,

Which line you're in currently? Or, try this:

Click Start, Run and type Regsvr32 /i Shell32.dll

Then, open Registry Editor and navigate to:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

*Note, it's not "{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}", which is for Start Menu OEM Link*

Backup the key by exporting to a REG file. In the right-pane, delete the value named "Param1"

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Greetings Ramesh, MVP


I am having the same problem as Roberto.
I followed your instructions but when I get to "edit string" I don't know what to do next. Appreciate if you can guide me through after that point. Many thanks
Franktee