Hi Jim
As Norman suggests, the problem is probably due to some kind of scumware on
your system. However, it is important that you run the scanning and removal
tools properly in order for them to detect siles that may be hidden, thus,
can not be detected, or removed, from within Windows. Try the following and
see if it helps. Even if you have already run some programs, run them again
according to the instructions in the information below to thoroughly clean
you system. Some variants of malware can replicate itself and return
repeatedly if not cleaned properly. It is best to read through all the
information before you start to know before hand what you need to do and
how. Follow all instructions to letter as much as possible. Read all
instructions through to make sure you understand them and have all the
programs downloaded and installed before starting.
WARNING>>>> Backup all documents and files before removing any spyware!!
First, Go to Start>Run and type CMD
In the command window type
netsh winsock reset
Then download and install BHODemon from
http://www.definitivesolutions.com/bhodemon.htm
Your problem may be caused by a bad BHO.
If this does not resolve the problem, the do the following. Run all programs
in Safe Mode with Hidden Files enabled:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Most importantly, be sure to run CWShredder, download from here:
http://www.majorgeeks.com/download3019.html
and this program, which searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Basically, throw everything here at your "infection".
Also download and install HiJackThis -
How to download and install HiJackThis:
http://www.bleepingcomputer.com/forums/topict309.html
Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for youPlease DO NOT post your log to this newsgroup. It is
important that you go to one of the HiJackThis Support Forums below and
allow the experts there to analyze it for you.
CastleCops HiJackThis Forum
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.)
Please post a link to the forum where you post your HJT log back to this
thread so that we can follow your progress there.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.
You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also….. From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip
Hope this helps
Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.
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