Hi Renee
Renee said:
My homepage never appears whenever I first connect to the internet.
Instead, I receive a message reading "page cannot be displayed". When I
first log onto the internet, the homepage address appears on the bottom of
the screen, then it immediately switches to a group of numbers and reads
"rerouting to site.....(the numbers appear)". If I later type the address
manually in the box at the top of IE, I can connect to any site. Why won't
my homepage appear? How can I fix this p
It is possible you have parasites, spyware, adware, malware, or hijackware
on your system causing the problem. Download and install, you *must* update
the programs prior to running to be sure they have the latest definitions,
then run the programs below. They are free and very effective.Be sure to run
both SpyBot and Adaware, as what one does not detect the other may.
IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware can kill your internet connection when it is
removed, and this program with enable you to regain your connection.
http://www.cexx.org/lspfix.htm
It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
for you
SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html
(Only if you have Spybot update problems
http://www.voiceofthepublic.com/SSD/udssdcp.html
AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html
If you have problems updating AdAware only)
Scroll down to Updates Available -)
http://lavasoft.element5.com/support/download
CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html
also see
CWShredder - Remove from Registry - See 3rd one down here
http://www.computing.net/security/wwwboard/forum/11527.html
HiJackThis: - Free
Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
or
http://tinyurl.com/2atxk
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is. Most
of
what it lists will be harmless or even required, so DO NOT fix anything yet.
Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/
Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
Help with Hijackware & Scumware Information:
HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/
The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
also
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
Hope this helps.
Jan
